Job Title

Assistant Manager – Central London Boutique - Luxury Footwear & AccessoriesTeam size: 11A leading footwear and accessories brand is looking for an experienced Assistant Manager for its high-profile Central London boutique. This is a key role supporting the Store Manager in driving commercial performance while delivering a truly elevated, luxury-level service experience.About the roleAs Assistant Manager, you will be a hands-on leader on the shopfloor, ensuring every client receives warm, personalised service and expert styling advice. You will help manage and develop a team of 11, driving KPIs, overseeing day-to-day operations and maintaining a high standard of visual merchandising and stock care.Key responsibilitiesLead by example on the shopfloor, delivering luxury-level service and personalised styling for every client.Support the Store Manager with daily operations, including rotas, opening/closing, cash handling and reporting.Coach, motivate and develop a team of 11 to achieve sales, conversion, ATV and UPT targets.Drive clienteling and CRM practices, encouraging the team to build and maintain a loyal client base.Ensure visual merchandising and store presentation are always in line with brand guidelines.Monitor stock levels, support deliveries and replenishment, and help minimise stock loss.Handle escalated customer issues with discretion and a solutions-focused approach.Support recruitment, onboarding and training of new team members.What we’re looking forExperience as an Assistant Manager / Supervisor in premium or luxury retail, ideally footwear, fashion or accessories.A proven track record of delivering exceptional customer service and building repeat clients.Strong people leadership skills: coaching, feedback and leading by example.Confident working to KPIs and comfortable in a fast-paced, high-traffic environment.Excellent communication skills and a genuine passion for styling, product and brand.