Job Title

Control Room Managerto £75K + Bonus + Benefits PackageBased West LondonWe are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinationsThe Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunitySkillLeadership and team management, including shift supervision and performance reviewCrisis management and emergency response coordinationIncident detection, assessment, and reportinDevelopment and implementation of policies, procedures, and operational standardTraining design and delivery for security and control room personneProficiency in security systems management: CCTV, access control, alarm panelEffective communication with internal teams, senior stakeholders, and external agencieAnalytical and decision-making skills under pressurRostering, resource planning, and shift managemenUse of IT and security management software (MS Office, security monitoring platforms)KnowledgeSecurity control room operations and best practice frameworkEmergency planning, crisis response, and business continuity principleCCTV, fire alarm, and access control systemSecurity reporting standards, GDPR, and data protection compliancRegulatory and legal compliance requirements relevant to high-profile estateIndustry trends in security technology and control room operationMulti-agency coordination (police, fire, emergency services)High-risk environment operational protocolExperienceManaging a security control room in a high-risk, fast-paced environmentLeading incident management, crisis response, and emergency planning exerciseDesigning, implementing, and maintaining control room policies and proceduresRecruiting, training, and developing a high-performing security teamOversight of 24/7 security monitoring operationWriting comprehensive security reports, procedural documentation, and business caseWorking with IT/technical teams to maintain operational security systemsDirect collaboration with law enforcement, emergency services, and senior stakeholders