Job Title

Location: SL6 7BN, Maidenhead, Berkshire, South East, UKAudio Visual Service EngineerTo provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits:Salaryup to 40K based upon experience28 days holiday including the 8 bank holiday days- with incremental increases for long service.Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company pension our client matches the 5%, after one years service a salary sacrifice option is available.There is a drink allowance in the dayTools & PC supplied Bupa Health care after 6 months including dental cover28 days holiday including the 8 bank holiday days- with incremental increases for long service.Bonus scheme: Our client also has a company scorecard bonus which has financial goals, once a successful candidate has passed their probationary period then you are eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of base salary.Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Audio Visual Service Engineer Accountabilities Include: Knowledge & Key SkillsOnsite Work 80%Audio (Program and Speech, DSP-based systems)(QSC, Biamp, Shure, and Poly sound structure)Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY)Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)Microsoft HubDigital Signage Systems (Scala/OneLAN/Brightsign)Video Wall Display Systems (Datapath/Dexon)IPTV (Exterity / Tripleplay)Live Event Work (VC/Presentation/Broadcast)Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contactsAdherence to site rules, procedures, and H&SAdhoc On-site Tech cover - annual leave, sicknessIn office 20%Completing post-job and PM reportsProviding phone/email tech support Product research and development for client requirementsContinue with PDP and applicable trainingIMS and Quality Policy awareness and development Essential:4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environmentsEffective communication skills at all levels, especially client-facingGood numeracy and written skillsMust be well organised with the ability to prioritise workload effectively whilst dealing with clients proactivelyQuick response to service desk ticketsAble to work individually and as part of a teamGood time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holderAVIXA CTS Desirable:Crestron P101Extron School of AVCisco CCIP Microsoft Teams core skillsNetworking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMPTPBN1_UKTJ