Job Title

We are seeking an experienced and proactive Senior Service Coordinator to support the Operations Manager and take responsibility for the day-to-day coordination of service delivery for our client. This is a key operational role, ensuring services are delivered safely, compliantly and to a consistently high standard, while providing a first-class customer experience. You will oversee daily service activity, including dynamic allocation of work across vehicles and routes, proactive customer communication, and close liaison with drivers throughout the day. You will play a vital role in engaging and supporting frontline colleagues, resolving issues in real time and driving continuous improvement across the service. Key Responsibilities People & Safety Work in partnership with the Quality, Health, Safety and Environmental (QHSE) team to ensure safety remains the number one priority and an active risk culture is maintained Promote and embed a zero-harm safety culture Ensure legal and regulatory compliance on site, including Working Time Directive (WTD) and transport compliance Provide guidance, support and direction to drivers and colleagues, including task allocation, performance monitoring and issue resolution Lead by example, supporting an engaged, motivated and high-performing frontline workforce Implement standard working practices in line with company policy, procedures and relevant legislation Operational Delivery Coordinate and control all aspects of daily service delivery in a safe and compliant manner Dynamically allocate work to vehicles and routes to maximise efficiency and service outcomes Maintain continuous communication with drivers throughout the working day Manage the driver debrief process on return to depot, ensuring all procedures are completed accurately and actions escalated where required Swiftly troubleshoot and resolve operational issues such as missed collections, delays and rerouting requirements Manage multiple tasks simultaneously, prioritising effectively in a fast-paced environment Customer Excellence Create and promote a strong customer excellence culture Proactively communicate with customers, providing service updates and managing expectations Resolve escalated customer service issues in a professional and timely manner Provide advice to customers on service delivery and recycling options Skills, Experience & Behaviours Essential Experience working in a customer-centric operational environment Strong understanding of transport compliance and Working Time Directive (WTD) Experience managing or supervising teams, ideally within an operational or logistics setting Excellent communication skills, with the ability to engage effectively with drivers and frontline employees Strong organisational skills with the ability to manage a busy workload at pace Confident decision-maker with strong problem-solving skills IT proficient, with experience using operational systems Desirable Transport CPC qualification or knowledge Experience within waste management or similar regulated environments Knowledge of operating across multiple sites or contracts What Were Looking For Strong relationship management skills A proactive, solutions-focused approach Ability to lead by example and influence positive behaviors Commitment to safety, compliance and customer excellence A continuous improvement mindset aligned with our values and purpose If you feel you have the skills for this role please apply via CV TPBN1_UKTJ