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Location: WakefieldSalary: up to £25,500About usAt Arbor, we're on a mission to transform the way schools work for the better. Central to this mission is equipping Schools with the technology and support to address any challenges they may face, so expanding our product suite and enhancing our customer offering has become an essential priority.One of these many products is SAMpeople, a cloud based software platform for schools to give them a one-stop shop for their people management.SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out. At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. About the roleThe HR Support team at SAMpeople is fundamental to the successful operation of our HR services, which benefit over 1,800 schools and trusts. This team ensures the smooth, compliant, and timely delivery of critical administrative processes. Their focus is on high-volume administrative support, including managing the FusionHR ticketing system , preparing and issuing staff contracts and amendments , and ensuring all regulatory clearances are processed efficiently, such as DBS and Occupational Health checks. The team also takes responsibility for new client set-up and liaising with the client base. We are looking for a collaborative and people-centric HR Support Officer to join our HR team and provide timely and effective operation of an administrative support service for the HR team. The remit and focus of the role is to manage our FusionHR ticketing system, draft and amend contracts, and support the administration of our investigation service. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're proactive and have a keen eye for detail, this is the role for you.Core responsibilitiesProvide timely and effective operation of an administrative support service for the HR teamResponsibility for the FusionHR ticking system including managing, checking details of all notifications of appointments from schools including salary assessments and Pensions records, in order to prepare contracts for new members of staff using the appropriate client templatesResponsibility for drafting and making amendments to contractual terms, issuing new contracts or change letters as necessaryAdhering to Service Level Agreement timescales eg. 2/4 hour, 2/4 day turnaroundLiaising with the relevant contact person(s) at the client baseAdminister new client set up on ticket system, liaising with clients. Ensuring the administration of welcome packs for new clients, renewals for existing clients and setting up new filesEnsure that all tickets relating to payroll are forwarded to our payroll providers on behalf of the client, and in accordance with agreed timescalesEnsure all DBS checks are processed appropriately in accordance with agreed timescalesEnsure all occupational health checks / reports are processed, clinics and appointments scheduled and clients are updated on progressEnsure all counselling referrals are processed in a timely mannerAssist with training administration - producing delegate packs, booking delegates onto coursesEnsure the telephone is answered promptly and in accordance with the company policy, taking appropriate action and notifying the relevant person/s as requiredMaintain and update the Capsule database in accordance with company processesKeep updated with changes to employment legislation affecting terms and conditions of employmentDraft model policies and procedures, flowcharts as requested for businesses and schools and MATsTo support the administration of the investigation service to clientsUndertake ad hoc administrative project work to support the growth of the businessRequirementsAbout youExperience of working in a busy office environmentPrevious HR experienceA  good team player, who can work effectively with a range of stakeholdersPrevious experience of drafting policies, procedures, HR documentsExperience of preparing contracts administration and payrollHigh levels of integrity, honesty and credibilityExcellent communication and interpersonal skillsExperience in Microsoft packages - Excel/Word/Outlook/ databasesWorking knowledge of HR management, an understanding of employment law and an appreciation of HR's role in business, development and organisational strategyHighly motivated, confident, `can do' problem solver and self-starterExperience of education sector contracts administration would be desirableExperience of supporting occupational health administration would be advantageousBenefitsWhat we offerThe chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer:25 days annual leave (plus 8 days Bank Hols)Your birthday offBUPA Healthcare Cashback plan - following successful completion of probationPension SchemeOngoing professional development opportunities - we can offer supported study and potential funding for external qualificationsA cracking team to work with!Flexible working - we can offer part time or term time hours to suit you and your familyInterview processPhone screen1st stage2nd stageWe are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisationOur goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. Refer a friend Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:  Please note: We are unable to provide visa sponsorship at this time.