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Job Reference: CAR/FDST/DEC25Salary: Competitive, depending on experienceWorking Hours: Full-time (37.5 hours/week) / also available on a part-time basisContract Type: PermanentLocation: Carallon Offices, 272 Gunnersbury Avenue, Chiswick, London. We operate on a hybrid working basis (4+ days in the office per week if working full-time).Please note that we cannot offer visa sponsorship for this post. You must have the right to live and work in the UK before applying for this roleAbout UsCarallon is a product research and development company creating industry-leading award-winning products with a clear focus on quality and reliability. Based in London, we specialise in industrial hardware, software design, quality assurance and manufacturing for the entertainment industry, encompassing lighting control, LED video processing and motion control.We are wholly employee-owned, and a certified B Corp. Working with us means working within a culture that values innovation, quality, supportiveness and flexibility.Projects our team manufactures and develops for include:the Pharos Architectural Control range of lighting control products, used in theme parks and architectural installations worldwidethe Martin Professional P3 LED Video Wall processorsthe industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and televisionWe divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.BenefitsAs an employee-owned company, staff can enjoy additional rights and benefits which are available to view on our website and include: employee council, health insurance, tax-free profit share scheme, flexible working hours, pension, in-house training and development, and holiday which increases with length of service.Job SummaryThe Fixture Database is a subscription service and supplies data for lighting fixtures as a library for use by Lighting Consoles and controllers. Our data is used across the globe in Theatre, Concert Touring, Film & Television and Architectural installations and our clients include ETC, Ma Lighting and Pharos Architectural Controls.The Fixture Library Support Technician will work as a member of the Fixture Database Support team, under the direction of the Database Manager, liaising with clients to fulfil support requirements in a timely manner and assisting the development team to maintain and develop the fixture library.The role is hybrid (4 days in office, 1 remote) with office days based at our head offices in West London. The role is based on 37.5-hour week (if working full-time) based around our core office hours which are 10am to 4pm Monday to Friday.Key ResponsibilitiesAccurate interpretation of manufacturer technical documentation to write personality files which confirm to database schemasCorrecting fixture definitions as errors are reported or as the data model is updatedUndertaking code review for colleagues to ensure that the quality of work is consistent and conforms to our internal standards documentationUndertaking real-world testing of lighting fixtures with internal test applications and third-party lighting controllers to ensure correct operationTriaging and logging of requests made to the service through our ticket management service, including raising any queries with the relevant manufacturers to resolveWorking closely with the wider team of Carallon developers to provide QA for internal tools including, but not limited to, application testing and development of test casesEssential QualificationsYou will be proactive be prepared to respond quickly and efficiently to requests and have a customer focused attitudeYou will possess solid analytical skills and the ability to think about data in terms of a model, and be able to break down complex structures into simpler componentsYou will be detail-oriented and adopt a methodical approach to tasksYou will be a self-starter and able to work independently under the guidance of a manager, and as part of a team to meet deadlinesYou will have a core understanding of Extensible Markup Language (xml) and its application.You must have written and spoken English to a minimum CEFR level B2Desirable ExtrasEntertainment lighting industry relevant experience, some basic lighting console or lighting controller programming and or operating experience is usefulExperience using common software development tools e.g., text editors, command line interfaces, version control systems. GitHub experience an advantageExperience with scripting languages or common mark-up languagesPrior experience working in a technical support role