Job Title

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services.Domain Expert Role OverviewAs an IT Operations & Service Excellence Domain Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre-sales activity, thought leadership, and high-impact marketing content.You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome-focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers.You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence.As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership.In addition, you will contribute to specialist client assignments, support pre-sales and bid activities, and help shape new and existing service propositions.Methods is appointing seven Domain Experts, each matched to a core strategic offering.Client-Side Transformation PartnerUser-Centred Design & DeliveryCloud Transformation & ModernisationData Intelligence & Applied AIIT Operations & Service ExcellenceEnterprise Platform Adoption & Value RealisationCyber ResilienceRequirementsProject ExpertiseProvide expert consultancy, technical leadership, and delivery assurance across client assignmentsLead discovery activities, assessments, stakeholder interviews, and service maturity reviewsDevelop strategies, operating models, transformation roadmaps, and business casesDesign and facilitate client workshops, including vision-setting, prioritisation, and technical decision-makingOffer hands-on delivery support as an interim lead or specialist where requiredSupport implementation of the skills matrix and deliver project-specific training to uplift team capabilityParticipate in programme governance, risk assessment, and quality assurance for major initiativesPre-SalesShape early client conversations, understand challenges, and define clear, compelling responsesLead scoping activities and host client workshops to refine requirements and solution optionsDevelop high-quality proposals, presentations, and capability statements for bids and frameworksSupport Sales and Bid Teams with subject-matter expertise and strategic narrative developmentContribute to account planning, pipeline development, and identification of future market opportunitiesProvide insight on competitive positioning, market trends, and emerging client needsService OfferingsWork with Competency Centre leadership to develop, refine, and evolve service propositionsIdentify future customer or market challenges and ensure our offerings reflect best practice and emerging trendsBuild and maintain partnerships with external organisations to strengthen service capabilityCurate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterlyTraining & CommunityMentor and support Specialists, providing technical guidance and career developmentProduce training materials and deliver capability-building courses aligned to domain expertiseContinue developing your own skills in line with Competency Centre objectivesLead an active professional community by organising events, sharing insights, and promoting collaborationParticipate in the recruitment of Specialists, including conducting technical interviewsExternal CommunicationRepresent Methods through thought leadership, attending events, speaking engagements, and external forumsProduce high-quality blogs, insight articles, whitepapers, or multimedia content to showcase expertiseSupport Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' valueEnsure domain-specific messaging is clear, consistent, and aligned with corporate prioritiesKey ExperienceTo be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include a least the following areas for your domain.IT Service Management (ITSM) Implementation & Optimisation Incident, Problem & Change Management Monitoring, Alerting & Event Management Automation & Orchestration of IT Operations DevOps Enablement & Continuous Delivery Practices Capacity, Performance & Availability Management IT Governance, Risk & ComplianceService Desk & User Support Operations Metrics, Reporting & Continuous Improvement Programmes Capability Uplift & Embedded Knowledge TransferOperational Security Management Why you'll love this roleYou will love the role if you want to make a real impact while growing your career in a supportive, forward-thinking organisation. Methods combines the agility of a consultancy with the purpose of public-sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive.Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.BenefitsAutonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to Pluralsight, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus based on company and individual performance Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included) For a full list of benefits please visit our website (