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About UsAt Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.Our valuesWin as One. Delight Customers. Deliver Great Outcomes.About The TeamWe work at scale, pace and with the latest architecture patterns and tech.We have a flat and open engineering culture where data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With Auctane ownership, comes the ability to operate largely independently, away from Board meetings and old ways of thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the AUCTANE culture – and we love working with like-minded people.About The RoleAs an Implementation Specialist, you will lead customers from pre-sales discovery through implementation and post–go-live success. You are responsible for delivering high-quality, scalable solutions while contributing technical expertise during the sales cycle.This role blends hands-on system implementation, technical consulting, and solution design, ensuring customer requirements align with Shipsation product capabilities and architectural standards.We work at scale and pace, with modern architecture patterns, a flat engineering culture, and empowered, autonomous teams. Energy, ownership, and customer obsession are core parts of our culture—and we love working with like-minded people.What will you be doing?Pre-Sales & CommercialSupport the Commercial team by defining high-level solution requirements and providing technical input during RFPs and sales cycles.Present product capabilities and integration approaches to both technical and non-technical audiences.Solution DesignLead discovery workshops to gather and challenge business requirements.Perform gap analysis and translate needs into clear, scalable solution designs.Produce functional and non-functional design documentation, including API specifications, data mapping, and sequence diagrams.Align customer solutions with Product, Architecture, and Technology teams.Implementation & DeliveryOwn technical delivery from project kick-off through post-go-live.Facilitate integrations, configure the platform, and troubleshoot SOAP/XML and REST/JSON issues.Liaise with customers, carriers, and internal teams throughout the project lifecycle.Produce high-quality customer-facing documentation and ensure adherence to delivery standards.Continuous Improvement Contribute to knowledge bases, FAQs, and technical articles.Maintain deep expertise in Shipstation product, carrier integrations, and e-commerce technologies.What are we looking for?Strong proficiency in gathering and documenting business & technical requirements.Ability to challenge requirements constructively and explain the underlying business impact.Experience in translating complex or ambiguous requirements into clear solution designs.Confident communicator able to explain technical concepts to non-technical audiences.Experience working directly with customers in technical or consulting roles.Strong attention to detail, excellent time management, and ability to manage multiple clients/projects simultaneously.Demonstrated ability to work both independently and in cross-functional teams.Solid understanding of integration patterns and interface design (SOAP/XML, REST/JSON).Hands-on experience with API troubleshooting (SOAP UI, Postman).Experience with business process mapping, system configuration, and testing activities.Familiarity with Agile and Waterfall delivery methodologies.Ability to manage evolving requirements and maintain version-controlled documentation.Experience producing project artefacts: implementation plans, SOWs, PID, project communications.Strong influencing skills to manage expectations and achieve customer satisfaction.What will make you stand out?Previous knowledge around e-commerce and supply chain.Previous experience with SOAP/SOAP UI or REST/POSTMAN and XML/JSONAgile software development life cycle familiarity and experience.JIRA software and project & problem management.What do we offer?