Job Title

Job DescriptionNEXT PLC is a leading multinational retailer, renowned for its stylish clothing, footwear, and homeware. With a seamless online and in-store shopping experience, NEXT continues to grow and innovate across the globe. Join our Brand New NEXT Contact Centre , where you'll support our customers with credit, collections and fraud issues by creating real customer solutions. As part of this dynamic, expanding company, you'll enjoy competitive pay , financial perks , and a supportive culture that champions growth, development , and career progression.Salary: Starting at £12.76 per hour, with the potential to rise to £15.04 per hour once fully multi-skilled and competent. You'll also earn an extra £1 per hour for weekend shifts, along with the opportunity to receive a quarterly bonus!Start date: Monday 2nd February 2025Shifts:Shift 1 - Saturday 8am - 5pm, Monday 12pm - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)Shift 2 - Saturday & Monday 8am - 5pm & Thursday & Friday 11am - 9pm (36 hours per week)Shift 3 - Sunday 8am -3pm, Monday 10.30am - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)Shift 4 - Friday & Saturday 8am - 5pm & Monday & Tuesday 8am - 6pm (36 hours per week)Shift 5 - Friday & Monday 8am - 6pm & Thursday & Saturday 8am - 5pm (36 hours per week)Shift 6 - Monday 10.30am - 9pm, Thursday & Friday 11am - 9pm & Sun 8am - 3pm(36 hours per week)Shift 7 - Saturday & Wednesday 8am - 5pm & Monday & Tuesday 9am - 7pm (36 hours per week)Shift 8 - Sunday 8am - 3pm, Monday 10.30am - 9pm & Thursday & Friday 11am - 9pm (36 hours per week) During our peak trading periods you’ll also be required to work an additional 4 hour shift per week, for up to 20 weeks of the yearLocation: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UFAbout the CCAIT Team (Credit, Collection & Accounts Investigation):As a key member of our CCAIT Team, you will play an important role in supporting customers through financial challenges while ensuring account integrity. You'll work directly with customers to understand their financial situations, investigate discrepancies, and resolve credit and collections issues. Your responsibilities will include: Assessing customer financial situations and providing clear guidance across credit, collections, and account issues. Investigating accounts to identify and resolve discrepancies, ensuring accuracy. Negotiating payment solutions that are fair to both customers and the business, ensuring compliance with company policies. Providing exceptional service with a proactive, solution-focused approach to address customer concerns.While your primary focus will initially be on Collections, there is an expectation that you will also be upskilled for the Accounts Investigation (Fraud) and Credit departments when required, with full training provided. This is a great opportunity to expand your skills across multiple areas of the business.Training & Support:You’ll take part in comprehensive paid training for 3 weeks, to prepare you for the role and support our global customers. Full-time commitment to the training period is essential.Who we’re Looking For: An excellent communicator Exceptional attention to detail A natural problem solver A confident decision-maker Resilience and sensitivity in challenging situations Proficient in literacy, numeracy, and PC skillsWhy You’ll Love It Here: Team Spirit: Working within a multi talented department delivering best in class service Outstanding Workplace: Our state-of-the-art contact centre is designed to inspire and deliver great results Growth Opportunities: Thrive in a positive, growth-focused environment. Warm, Welcoming Culture: Join a friendly, supportive team focused on collaboration and growth.What's Next?Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.All successful applicants are subject to DBS and credit checks . You can find comprehensive information regarding spent and unspent convictions on the official government website: gov.uk/tell-employer-or-college-about-criminal-record .In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorshipOur Commitment to Diversity, Equity, and InclusionNEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are.Please let us know if there’s anything you need to help you feel prepared and confident for your interview by getting in touch with us by email on .u k or call us on 0333 777 8166.About UsYou know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!About The Team25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)Quarterly bonusesFree parking on Next authorised sitesEarly VIP access to sale stockAccess to fantastic discounts at our Staff Shops10% off most partner brands & up to 15% off Branded BeautyRestaurants with great food at amazing pricesHot deals and exclusive offers from over 3,500 retailers through our online benefits platform Access a digital GP and other free health and wellbeing servicesSharesave schemeFinancial Wellbeing - Save, track and enhance your financial wellbeingDirect to Work - Discount online and instore, collect your items the next day for free from your place of work or local storeSupport Networks - Access to Network Groups to empower and celebrate each otherWellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and moreConditions apply to all benefits. These benefits are discretionary and subject to change.We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.