Job Title

SummaryWe are seeking a proactive and customer-focused Contracts Manager to manage and grow our software and hardware service contract portfolio across the UK and Ireland. This newly created role offers an excellent opportunity to develop expertise in contract renewals, customer engagement, and aftermarket services within an established customer base.Job ResponsibilitiesManage a portfolio of software support and hardware service contracts across the UK and IrelandLead contract renewals, including transitioning customers from warranty to service agreementsRe-engage lapsed customers and recover previously lost contractsPrepare and manage customer proposals, quotations, and contract documentationManage the renewal sales cycle using Salesforce CRM, both proactively and reactivelyMaintain accurate pipeline management and forecastingQualifications2–3 years of experience in service or contract sales, ideally involving capital equipmentStrong customer-oriented approach with high attention to detailProactive mindset with excellent organisational and prioritisation skillsExperience with CRM systems such as Salesforce (ServiceMax is an advantage)Confident communication skills across phone, email, and virtual platformsAbility to manage a defined customer portfolio independentlyWe OfferRemote working model within the UK ideally Midlands areaNewly created role with clear opportunities for growth and developmentEstablished customer network – no cold calling or lead generation requiredOn-the-job training, including onboarding in Telford and online learningSupportive team environment with collaboration and shared coverageRemote working model within the UK ideally Midlands areaNewly created role with clear opportunities for growth and developmentEstablished customer network – no cold calling or lead generation requiredOn-the-job training, including onboarding in Telford and online learningSupportive team environment with collaboration and shared coverage