Job Title

Operations Sort Manager AMHours: 40 hours per week, Monday - Thursday 02:00 - 13:00Location: DHL Aviation at Heathrow AirportDepartment: OperationsKey responsibilities:Manage and direct the Outbound/Inbound sort and ramp operations; direct, develop, lead and revise the implementation of Contingency Plans.Support and engage with QCC, SQ, Engineering, Health & Safety, C&L Departments, HAL airport authorities, Customs and Security.Develop business continuity in regard to C&L, ACS, NCC, EMA Hub, SDC (Southern Hub) and other stake holders as requiredEnsure awareness of policies and rules, maintain commitment on Quality and Environmental Systems, identify and promote continuous improvements aligning with Company strategies on quality and environmentCompiling all relevant reports including daily reports for Senior Operations Managers.Maintaining clear communication with NCC, C&L, SQ, Sort Control and Process Engineering (EMA, BRU, LEJ, and LHR)Monitor flight schedules and coordinate with other departments to ensure timely handling of freight, particularly during delays or schedule changes.Deputise for Senior Operations ManagerEnsure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay.Investigate and close out any IQSMS / GRID findings using First Choice tools (e.g., Impact, 5 Why's).Analyse operational performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service qualityFully support and manage the disciplinary process in accordance with disciplinary procedures.Proactively monitor performance and conduct to address any short falls or any unacceptable behaviour.Apply CIM methodologies into the everyday workplace, with a focus on respect and results.Define development plans, outline expectations, identify training needs, conduct monthly 1-2-1s with direct reports and ensure 1-2-1 completion for all staff in the operation.Build and develop a team ethos across all shifts by embracing DHL 21st Century Manager conceptDevelop a culture of high efficiency and satisfaction amongst all employees (EOS)Take accountability for ensuring H&S compliance, attending relevant company forums, and ensuring First Choice tools are used (such as GEMBA walks and Performance Dialogue Boards) to reduce the risk of H&S issues through effective communication and risk management.Ensuring that work practices & procedures are carried out safely, to create and maintain a thriving safety-first culture.Ensure all roles have SSOW allocated to their tasks, in partnership with the H&S department.You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.You’ll bring to this role:Sound knowledge of commercial airline operations at LHRSound knowledge of DHL network operations at LHRQualified to minimum of Dangerous Goods category 10 preferredA safety-first attitude Excellent decision makerInspirational leader and motivatorHighest standards of communication skills are essentialExcellent developer and team builderExcellent knowledge of DHL network essentialSound knowledge of airline operationApplications: To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, you are required to let your manager/supervisor know that you are applying for a new position.