Job Title

You will support the UK Retail Director in their duties by building customer loyalty leading the sales team in order to optimize and increase turnover and ensure the profitability of the store. In the absence of the UK Retail Director, you are the operational and managerial relay to the Bond Street team.HOW WILL YOU MAKE AN IMPACT?SalesDevelop turnover by selling and building customer loyalty, ensure compliance with business practicesBe the guarantor of the customer experience and ensure respect for customer serviceContribute to the good presentation of products and ensure their developmentHandle customer disputes Process special orders and work closely with operational departments to ensure follow-upManagementManage the team in support of the UK Retail Manager to ensure the smooth running of the store and achieve the objectivesEnsure the safety of people and property Establish a positive and dynamic work atmosphere, by setting performance objectives and sharing constructive feedback on the results with the teams develop and train teams, Ensuring a presence on the shopfloor Manage schedules propose and develop all ideas likely to promote the brand locally set up and monitor customer development objectives (clienteling, gifting, customer treatment) Implement and ensure the use of sales support and clienteling toolsAdministrativeBe in charge of the financial, administrative and audit management of the storeSupervising cash transactions and compliance with proceduresFollow and control the stock, organize and supervise the inventoriesControl after-sales service operationsManage general housekeeping and liaise with the House and Group support serviceAnalyze the commercial and financial indicators of the results and write the weekly reportsParticipate in the development of the business plan to have a positive impact on the businessHOW WILL YOU EXPERIENCE SUCCESS WITH US?Strong management experience, particularly in the field of luxury retail.Excellent communication skills in EnglishMust be available to work retail hours, including weekendsStrong leadership and customer service skillsAbility to work in a fast paced retail store environment. Flexible mindset with the ability to accept changeExcellent analytical, organizational and interpersonal communication skills requiredProactive approach to analyzing business needs and human resourcesAbility to motivate and develop a teamWHAT MAKES OUR GROUP DIFFERENT?Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potentialWe value freedom, collegiality, loyalty, and solidarityWe foster empathy, curiosity, courage, humility, and integrityWe care for the world we live inYour Journey With UsInitial screening call with Richemont Talent TeamInterview with the Hiring ManagerInterview with Vhernier HRInterview with Vhernier European Retail Director