Job Title

BTR Leasing Administrator - Southall - £30,000 to £32,000 + 10% BonusMy client, a successful property management and build-to-rent firm are seeking a Lettings Administrator to support their site in Southall consisting of circa 160 units.You will working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey!You will need to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain a fantastic level or service and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with the residents.Duties:Process and respond to lettings enquiries in a timely mannerContribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goalsImplement and support the companies branded marketing campaignsConduct viewings to prospective tenantsRespond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettingsUpdate of weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)Process resident applications including completion of background and credit checksAssist with deposit protection scheme set up and releasesAssist with preparation of check-in and check-out reportsAssist with move in and move out customer journey proceduresAssist with the collection of rents, ensure collection and deposit on a timely basisUtilise Yardi property management system to record various transactions as requiredUtilise property management software to record transactions and run various operating reportsAssist with market surveys and “open houses”Comply with regular fire safety and health and safety standardsAssist in undertaking scheduled flat inspections and recording of sameDay to day assistance in management of preventive and reactive maintenanceAdhere to business operating processes, systems and standardsAssist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employeesAssist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident ManagerSkills, Knowledge and ExperiencePrevious BTR/Lettings/Tenancy Progression experience requiredStrong Customer Service backgroundAbility to think on their feet and make considered decisions with a common-sense approachOutgoing, warm and friendly personality with a positive attitudeOrganised, meticulous and tenaciousExcellent written and spoken communicationIT literate and Social Media savvyStrong financial management skillsWorking Hours: Monday to Friday 8am to 5pm OR 9am to 6pm, Saturdays on rota with a day off in lieuSalary: £30,000 to £32,000 plus 10% discretionary bonusFor more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.0208 059