Job Title

About Us:AION Auto UK is entering an exciting new phase of growth through alongside Jameel Motors, a global leader in the mobility sector. Together, we are bringing AION’s advanced electric vehicle technology to the UK market, offering customers a new standard in intelligent, sustainable mobility.As we establish our UK retail operations, we are committed to delivering a seamless, high-quality ownership experience that reflects the innovation and reliability of the AION brand. To support this journey, we are seeking an experienced and customer-focused Aftersales Manager to lead our retail aftersales function and ensure customers receive exceptional support throughout the lifetime of their vehicle.Key Responsibilities:Lead the aftersales function within the retail structure, including service, repair, parts, warranty, and customer support operations for AION Auto UK.Deliver an exceptional customer experience by ensuring high standards of service quality, timely communication, and efficient resolution of customer issues.Develop, implement, and maintain aftersales processes aligned with AION brand standards and Joint Venture operational frameworks.Oversee workshop operations, ensuring high levels of productivity, quality control, and technician competency.Manage parts operations, including forecasting, stock control, pricing, supplier coordination, and logistics.Ensure warranty processes are adhered to, including compliance with OEM guidelines and accurate claim submissions.Track and report aftersales KPIs, utilising insights to optimise performance, efficiency, and customer satisfaction.Work closely with the Retail Operations, Technical, and Customer Experience teams to create a seamless ownership journey.Support the launch of new models by preparing aftersales infrastructure, tooling, training, and processes.Ensure all operations comply with UK regulatory standards, health and safety requirements, and AION/Jameel Motors policies.Key Requirements:Proven experience as an Aftersales Manager or Senior Aftersales Leader within an automotive retail environment.Strong knowledge of workshop operations, customer service, parts management, and warranty administration.Experience within the EV sector or new-energy vehicle brands is highly desirable.Demonstrated ability to build new processes and structures, ideally within a growing or newly established retail operation.Commercial awareness with a strong understanding of aftersales profitability, budgeting, and KPI optimisation.Proficient in dealership management systems, CRM platforms, and modern aftersales reporting tools.Strong organisational skills with the ability to balance strategic oversight and hands-on operational management.What We OfferJoin the launch of a major new automotive brand in the UKHelp shape the future of sustainable mobility in the UKCompetitive compensation package, including life assurance and health coverHybrid working modelHealth and wellbeing support through our partnership with the automotive charity BEN.#AskHerToApply#WomeninEV#WiEV