Job Title: Customer Service AdvisorLocation: WolverhamptonJob Length: Permanent – Full TimeCompetitive Salary with extensive benefits:Product allowance – alcoholic & non alcoholic choicesCompany bonus schemeLife AssuranceAccess to 24/7 GP servicesCompany pension contributionGenerous holiday (inc bank holidays & trading)Access to a range of high street discountsCarlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers 'soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:Role Responsibilities:Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly mannerCommunicate with customers through inbound/outbound calls, chats, and emailsFollow company procedure on customer responsesPromote on-line digital applications to customersManaging multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portalsExperience and Key Attributes:Recent call centre experience or customer facing environment would be desirable but not essentialSomeone who is a self-starter and can really hit the ground runningWorking well within a team, but can also manage their own time and workloadAble to quickly identify problems, think flexibly and resolve issuesStrong communication skills, a sympathetic telephone mannerPassionate about providing high quality customer focused servicesExcellent administration, IT, and organisational skills with good experience of using MS office softwareThis is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.Interested in finding out more? Apply today and a member of the recruitment team will be in touch!Application Process:We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.We look forward to receiving your application.This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Job Title
Customer Service Advisor