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Music is UniversalIt’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected] Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music’s artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Sync & Licensing, Lifestyle Marketing, Business Affairs and Finance.The RoleAs Quality Control Manager, you help oversee a remote team reviewing all digital content moving through Virgin Music Group’s supply chain. You are hands-on when needed but primarily focused on oversight, team management and optimisation. The Quality Control team plays a critical role in reviewing product submissions, answering questions and clarifying rules and operations. You are an important part of helping the team balance workload and catalogue integrity with flexibility, ensuring consistent QC and customer experience across time zones.You will report to the International QC Director and assist with planning, scheduling, training, and resource management, ensuring the team’s actions, policy and procedures are aligned with VMG’s Style Guide and DSP content best practices. You will work closely with operations and support teams to deliver optimal results spanning from client experience to DSP storefronts.Key ResponsibilitiesOversee Quality Control team managing priorities, execution, and performanceEnsure QC team is closely and effectively monitoring quality of all submissionsAct as first point of escalation for answering questions and clarifying rulesInterface with internal label managers and external label clientsTake hands on action for time sensitive, urgent releases from priority artists and labelsHarmonise with International Director of Quality Control and regional managersTrack metrics, spot trends, and provide analysis of issuesAssist / coordinate with the catalogue migration team on key migration projectsContribute to knowledge capture and knowledge base managementMust HaveSkills and Experience RequiredDemonstrable experience in quality control or customer service roleExperience in managing people or leading small teams in a hands-on capacityMultitasker that thrives in a fast moving and ever-changing environmentExperience with ticketing systems such as ZendeskExperience with current digital music and video style guidelinesA passion for music and interest in and knowledge of music metadataNice To HaveKnowledge of music services, their systems, processes and requirementsExperience with Content Management SystemsBilingual fluency in English and Spanish or ability to speak a second languageKey BehavioursStrong ethical conduct (honesty, integrity, respect)Adaptable to fast-paced environmentsAttention to detail and tireless drive to solve problemsExcellent customer service and relationship-building capabilityStrong relationship building skills, creativity and resourcefulness in getting projects to the finish lineAbout UMG UKWe are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.Bonus Tracks: Your BenefitsGroup Personal Pension Scheme (between 3% and 9%)Private Medical Insurance25 paid days of annual leaveInterest Free Season Ticket LoanHoliday Purchase schemeDental and Travel Insurance optionsCycle to Work SchemeSalary Sacrifice CarsSubsidised Gym MembershipEmployee Discounts (Reward Gateway)Just So You Know…The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job CategoryUniversal Music Group