Department: Vertus______________Company: Vertus 8 Water Street Staffco Limited______________Reporting to: Property Management - Team Lead______________Job SummaryCanary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.7 million square feet of office space, 0.9 million square feet of retail and over 1,000 build-to-rent apartments & a further 2000 in the pipeline.CWG is the largest sustainable developer in the UK with over 10 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.The Company’s current £2.4bn construction activity is composed of 500k square feet of commercial properties and over 1,750 new homes for sale and rent.Vertus is a new way to rent delivered on behalf of Canary Wharf Group.Living with Vertus provides an award-winning experience built on exceptional service – one already enjoyed by a thriving community revolving around a variety of work and social spaces.Vertus is responsible for the lease and management of the Group’s build-to-rent developments; 50 Charter Street, 10 George Street, 8 Water Street and Newfoundland, comprising 1,137 apartments on the Estate.Built on Canary Wharf Group’s decades of landlord experience, Vertus sets a new benchmark for London’s private residential rental market in one of London’s most desirable and safest locations. Vertus provides an award-winning rental experience, focused on delivering exceptional service to residents in buildings designed specifically for the private rental market.The Vertus team will be dedicated to providing a superlative service to residents, 24 hours a day and 365 days per year.Salary - Circa £40,000Main ResponsibilitiesOverseeing the property management of your assigned properties across Vertus PortfolioEnsuring your assigned properties within the Vertus portfolio meet all necessary compliance obligations e.g. have a valid EICR, EPC and PAT testingManaging costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants' deposits, and competitive quotes are being obtained for any repairs or replacementsManaging the check out process including, scheduling and managing the check out inventories, conducting check out apartment checks prior to the end of the tenancy, communicating the end of tenancy process to the residents, ensuring all keys are returned and meter readings are takenEnsuring property management systems are being used correctly and are kept up to dateProducing weekly and monthly reports to the building manager on all KPI’sMonitoring apartment voids including, flushing for long term vacancies, ensuring minimal energy usage, e.g. lights off, heating and cooling off/appropriately setTo assist in mobilisation of new buildingsManage reactive maintenance of occupied apartments to ensure any issues that fall under the Landlords responsibility are being responded to in a timely manner and residents are regularly kept up to date with the progressObtain one or more competitive quotes from approved contractors for repairs if external contractors are required, manage contractor access to the apartmentsWork with the Help desk to schedule and prioritise tasks for the engineersKeep up to date with changes in legislation and raising or suggesting improvements or changes to ensure these are metConduct a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOP’s. If the deposit is not protected by TDS custodial, once agreed by all parties, arrange for the deposit release form to be sent to accounts for refundManage any disputes raised by the Landlord or Tenant in relation to deposits, all TDS deposits to be managed through TDS portal, ensuring TDS is notified of any dilapidation charges within the correct timeframeMonitor & track the progress of deposit returns to ensure they meet required timelinesEnsuring tasks follow SOPs processesEnsure SOPs are kept up to dateEnsure any planned maintenance tasks are scheduled and carried out according to statutory compliance responsibilitiesInvoice management and processing PO’sOrganise renewal of safety certification and remedial works during the tenancyPrepare mid-term inspection reports for the business and feedback to the tenant if a breach has been notedComplete monthly audit on the residents Rights to Rent, check to ensure all residents have the right to rent, report any residents that cannot provide the proof of their right to rentManaging end of tenancy mattersProvide support to Building Manager where necessaryAssist finance team with the collection of rent arrears, assist Community utilities with the collection of the utility arrearsManage residents registrations on Pulse, Community utilities portal and Bring Me boxes, (Including Move in’s, room moves and move out’s)Manage council tax move out’s and room moves, supply local council with the weekly report of past tenants and their move out dateTo promote and implement sustainability initiatives as directed by Canary Wharf GroupProvision of effective response to emergency queries out of normal office hours to include attending site if appropriateTo carry out other reasonable duties as instructed and directed as requiredPERSON SPECIFICATIONA good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths)Desirable to have IRPM level 1 or 2 or ARLA Level 3Basic knowledge of Building Management SystemsAn understanding of the principal aspects of legislation relating to the management of Residential Property LawKnowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessmentsKnowledge of Section 8 & 21 requirementsWorking knowledge of Health and Safety requirements and legislationExcellent communication skillsWillingness to undertake further training as requiredMinimum of 2-year experience in a management position is essentialExperience instructing and managing large contracts of workWorking in a high-end customer service establishmentAbility to manage own time and multiple tasks effectively, working autonomously and using own initiativeCommitment to teamwork and ability to function as part of a teamAbility to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlinesAbility to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employeesAble to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situationsExcellent knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint)Willingness to be adaptable and to accept the evolution of the role as the estate developsHealth Safety And Welfare ResponsibilitiesAll staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.Environmental, Social & Governance (esg) ResponsibilitiesRecognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.Quality Management ResponsibilitiesIn line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.Company ValuesCommit to ExcellenceAct with integrity and deliver high performancePut our customers at the heart of what we doResolve issues by providing high quality solutionsFoster CollaborationFind opportunities to collaborate with others across the business to achieve shared goalsEncourage inclusive networks and treat others with respect and fairnessUse knowledge to work effectively with suppliers / contractors to meet shared goalsEncourage EngagementConfident in making decisions appropriate to the roleLearn from mistakes and listen to constructive feedback to improve performancePrioritise safety and actively support community, wellbeing and sustainability programmesTake OwnershipTake pride in delivering high quality service which exceeds expectationsCommitted to opportunities for self-developmentTake responsibility for my own performance and look for ways to improveEmbrace InnovationEmbrace change and innovationProactively suggest ways to improve our business and encourage others to share ideasSee new challenges as opportunities to deliver effective changeWhat We OfferDiversity and InclusionWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.Flexible WorkingAs an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.Learning and DevelopmentAt Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.Other BenefitsWe are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.Early applications are encouraged as we reserve the right to appoint at any point.
Job Title
Property Manager