This role is covering the Brent area for a 12 month fixed term period. You must drive and have your own transport, live locally to the area or within a commutable distance. The role may include working some evenings as well so you need to be flexible and you'll likely be in site a minimum 2 days a week based in our office at Brent Civic Centre.Be part of something great!Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Benefits:£33,000 - £38,000 per annum25 days holidays + bank holidays9% combined pension contributionHealthcare cashplanRetail discountsAbout the role:We have an exciting opportunity for you to become our Team Leader working within the Brent area.You will be managing a team that will deliver Weight Management Services to the area, empowering local families to be healthier and happier. We want to build relationships with local families to learn: what they care about, what matters to them, what barriers they face and what strengths they have as individuals, families and communities.You will be responsible for coordination of effective and efficient behaviour change and screening services. Key focuses include the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. You will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:Healthy Eating and NutritionPhysical ActivityWeight ManagementNHS Health Checks (outreach)As the Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.Key Responsibilities:Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the serviceSupporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvementEnsuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely mannerEnsure deadlines are met in an effective mannerContribute to team organisation, planning and continuous improvementEnsure the service is embedded within and across the local networks and communitiesDeveloping positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectorsDevelop trusting and beneficial relations with workplaces, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experienceUndertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of healthCoordinate and deliver events to promote and generate high quality referrals, with a focus on priority areas and populationsDisseminate information and resources regarding the service provision including group activities and other relevant services on a regular basisRepresent the service as required at meetings, conferences, and forumsAttend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practiceProficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activityManage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP complianceEnsuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standardEnsuring team and individuals have value and performance based objectives that align to the performance requirements of the contractEnsure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirementsEnsuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidanceEnsure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoringProactively identifying any service improvement needs that may affect the day-to-day operational delivery of the serviceEnsure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPsMonitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health and Safety, Safeguarding, and Information SecurityEnsure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessationCoordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changesAdopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance IndicatorsSupport all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)Support the Service Manager in the recruitment, onboarding and induction of team members and deputising when requiredCreate a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company valuesWhat we are looking for:Experience of a supervisory role with experience of managing a diverse teamExperience of direct health coaching deliveryExperience of caseload management demonstrated via the use of a Case Management SystemExperience of supporting vulnerable individuals through a change processEvidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standardExperience of coordinating health and wellbeing servicesA strong understanding of the social / wider determinants of healthA strong understanding of population-based approaches including segmentation and risk stratificationA strong understanding of behaviour change principles and methodologyA strong track record of interpersonal relationships including the ability to build, develop and maintain relationshipsExcellent internal and external stakeholder engagement and managementExperience in delivering behaviour change interventions for specific lifestyle related issues (physical activity, NHS Health Checks, weight management,) is DesirableMembership of professional body (ICF, EMCC, AoC, UKHCA) is desirableEducated to degree level in a relevant subject e.g., Psychology, Behavioural Science is desirableRelevant health coaching qualification or an accredited health coaching skills programme is desirableExperience of supporting people remotely / telephonically / digitally is desirableExperience in community development in areas of deprivation, Project Management and Developing new services is desirableEEO StatementMAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Job Title
Health Team Leader