Job Title

Department: Claims ManagementLocation: Home United KingdomDescriptionNew OpportunityLead Subsidence Engineers & Technical Team – Driving Excellence in Insurance SolutionsAre you ready to take on a leadership role that blends technical expertise with strategic management? We’re looking for a dynamic professional to lead and inspire our Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims.In this pivotal role, you’ll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences. Your responsibilities will include:Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.What makes this role exciting?Flexibility: Work from home while maintaining a professional home office setup.Travel Opportunities: Explore different regions across the UK as you assess properties and collaborate with stakeholders.Company Support: Benefit from a company car and the tools you need to succeed (full UK driver’s license required).Collaboration: Attend local offices periodically to connect with colleagues and share insights.If you’re passionate about combining technical know-how with leadership and want to make a real difference in resolving insurance claims, this is your chance to shine.What will your day look like:Lead and develop a team of desk-based engineers and a technical field team.Attend client meetings and represent the company professionally.Drive performance to meet SLA targets and audit requirements.Provide training and technical guidance to internal teams and external surveyor networks.Production of management information on a monthly basis.Manage a portfolio of complex subsidence claims from inspect to resolution.Promote best practice and continuous improvement within the Subsidence Operations team.To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.#INDUKIKnowledge and Abilities:Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.EnthusiasticExcellent communication skills and articulationUnderstanding and recognition of Customer Service and QualityFlexibility and adaptabilityThe ability to work in a fast paced and changing environmentNumeracy skillsReports and accountable to: Head of Subsidence and SurveyingLiaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessaryThe above information is not an exhaustive list and may change with the overall business objectives of the Company.BenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan