Job Title

Senior Insight and Evaluation OfficerGrade C: £34,890 (National) or £40,746 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home. For part-time roles – please note, this will be pro rata.Contracted Hours: Full-time 37 hours per week. Talk to us about compressed hours.Contract Type: Fixed Term/Secondment opportunity until 31 January 2027.Location: Home or office based, flexible location. Hybrid working (working 2 days a week from home). CQC’s offices are in London, Newcastle, Leeds, Nottingham and Bristol.Closing Date: Friday 12 December 2025 at 11.59pm.Potential Interview Date: w/c 12 January 2026.Make a differenceEvery role at the Care Quality Commission (CQC) helps us protect people who use health and social care services. If you're looking for a meaningful role in Engagement, Policy & Strategy, this is it.As a Senior Insight & Evaluation Officer, you’ll work in the Insight and Evaluation team to gather and share feedback from the public, providers, and other stakeholders. You’ll help turn this feedback into clear actions that shape how CQC works—making sure we focus on the right things at the right time, in the right way.In this role, you will have the opportunity to:- Lead a co-design project with people who use care services to help shape CQC’s rebuilding.- Learn how to deliver an evaluation strategy to make sure that stakeholder feedback influences a major CQC campaign, helping improve future communications.- Help to build the insight repository, which is critical to the success of the Engagement Insight and Evaluation Team.You’ll play a key role in the organisation by:- Planning and delivering insight activities that include co-designing with diverse groups.- Producing clear, accessible reports that influence CQC’s decisions and campaigns.- Managing small projects, budgets, and contracts with external suppliers.- Supporting colleagues to use insight tools and evaluate their engagement work.Show usWe’re looking for candidates who can show:- Experience turning stakeholder feedback into clear, useful insights—for example, analysing survey results or interviews and presenting findings.- Experience designing and running engagement activities—such as workshops, webinars, or consultations, using co-design methods.- Experience managing small projects or contracts—including planning, budgeting, and working with suppliers.ComplianceNote for internal candidates:This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.Next stepsIf you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.You can read the full details of the role in the Job Description via the apply button.If you’d like an informal chat about the role, contact – Mark Gay-Knott, Insight and Evaluation Lead; [email protected]. For general enquiries, please email BenefitsWe offer a wide range of benefits, including:- Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).- Training and development opportunities.- Wellbeing initiatives, such as gym discounts and meditation.- NHS pension scheme, with around 14% employer contribution.- Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!Please see our benefits page for the full list.Equity for allWe know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [email protected]. Please note, if you have previously informed us of adjustments you need for interview or within your role, these are not carried over and must be discussed for each individual application you make.We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:- Age- Sex- Gender identity or expression- Sexual orientation- Religion or belief- Ethnicity- DisabilityValues and visionWe are guided by our core values, which shape our work and our culture.Excellence – being a high-performing organisation.Caring – treating everyone with dignity and respect.Integrity – doing the right thing.Teamwork – learning from each other to be the best we can.We are a disability confident employer and a carer confident employer.A Note on AIAI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:- AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.- Spell-checking and condensing word counts are great ways to use AI effectively.- Do not copy and paste AI generated answers. These will not help you stand out; remember, we want to hear about your skills and experience.- Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.