Job Title

Healthcare Telesales Executive – Inbound EnquiriesLocation: Hammersmith, London (On-site)Employment Type: Full-time, permanentThe OpportunityA growing private healthcare provider is expanding its internal sales team and is looking for a target-driven Telesales / Call Centre Executive to convert warm inbound enquiries into booked appointments.This is a phone-heavy, conversion-focused role, ideal for candidates with a background in call centres, inbound telesales, appointment setting, or high-volume B2C sales.If you enjoy fast-paced environments, working to targets, and closing conversations confidently, this role will suit you.The RoleYou’ll be responsible for handling a high volume of inbound enquiries from prospective patients and converting interest into confirmed appointments.This is not an admin or reception role.Success is measured on conversions, bookings, and follow-up performance.Key ResponsibilitiesHandling high volumes of inbound calls, emails, and online enquiriesCalling prospective patients promptly to maximise conversionBuilding rapport quickly and confidently guiding conversations forwardConverting enquiries into booked appointmentsQualifying needs and clearly explaining next stepsFollowing up unconverted leads to improve booking ratesUpdating outcomes accurately in the CRMWorking to daily and weekly call and conversion targetsWhat We’re Looking ForProven B2C telesales or call-centre experienceComfortable spending most of the day on the phoneStrong conversion, objection-handling, and closing skillsTarget-driven mindset with resilience and energyHighly organised with good follow-up disciplineExperience in healthcare, beauty, aesthetics, or high-value services is advantageous but not essentialThis Role Is Ideal For Someone WhoEnjoys high-volume inbound sales environmentsIs motivated by results, KPIs, and performance metricsKnows how to turn interest into actionThrives in a structured, fast-moving sales teamWhat’s On OfferWarm inbound enquiries (no cold calling)Clear expectations and measurable targetsTraining and ongoing supportModern, professional on-site environmentLong-term progression opportunitiesImportantThis is a sales-focused call-centre role.If you are looking for reception, admin, or non-sales customer service, this position will not be suitable.