Job Title

Senior Support Worker Location:Fakenham (community-based) Service Type:Support at Home Service Hours:37.5 hours per week (Full Time) Contract: 6 months with potential to go permanent - 15 hours per week administrative / office-based duties - 22.5 hours per week direct support in the community Salary:£26,102.58 per annum (£13.35 per hour) Mileage:£0.45 per mile (paid while on support) Reporting to: Service Manager & Deputy Manager About the Role We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community. As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support. Key Responsibilities Promoting Best Practice - Support teams to deliver person-centred support that reflects individuals needs, wishes and aspirations - Promote an open, inclusive and safe working culture - Complete quality and compliance audits and support improvement action plans - Support the achievement of service KPIs - Promote health and safety across the service - Act as an ambassador for FitzRoy within the local community and with external agencies - Champion organisational initiatives, including digital transformation Supervisory & Leadership Support - Role model positive and inclusive team working - Support managers with rota planning, staffing cover and absence management - Allocate tasks and lead shifts to ensure effective service delivery - Provide guidance, supervision and support to Support Workers - Conduct support and development meetings and return-to-work interviews - Support the induction of new starters, bank and agency staff - Act as a first point of contact for day-to-day staff queries - Respond appropriately to emergencies in line with service protocols Administration & Compliance (15 hours per week) - Ensure accurate and timely completion of records and reports - Maintain quality monitoring systems and digital records - Support the management of finances for people we support, in line with policy - Oversee medication management, audits and compliance - Use and support staff with digital systems such as ORS and Digital Support Plans - Carry out staff observations to support training and compliance Direct Support (22.5 hours per week) - Provide hands-on support to people in their own homes and in the community across the Fakenham area - Support individuals to achieve personal goals, maintain independence and access community activities - Build positive relationships with people we support, families and professionals - Travel between support visits, claiming mileage at £0.45 per mile What Were Looking For - Experience as a Support Worker, ideally with some supervisory or senior responsibilities - Strong leadership, organisation and communication skills - A commitment to person-centred, community-based support - Confidence balancing administrative responsibilities with direct support - A full UK driving licence and access to your own vehicle (essential) - Ability to travel across the Fakenham area What We Offer - £12.35 per hour - £0.45 per mile + paid travel time - 30 days holiday including Bank Holidays (pro rata) increasing with service - Free Blue Light Card and paid DBS - Health Cash Plan claim back on dental, optical, physio & more - Perkbox discounts on shopping, food, days out & wellbeing - Employee Assistance Programme 24/7 access to virtual GPs, counselling & more - Loyalty awards and life assurance - Full training and genuine opportunities for career progression JBRP1_UKTJ