Job Title

Job Title: Assistant Development ManagerSalary: £35,000 – £40,000 per annumLocation: UB3Working Hours: 8:00am – 17:00pmRole PurposeThe Assistant Development Manager will provide high-quality administrative, operational, and management support to the Development Manager. The role is integral to the successful day-to-day operation of the Estate, ensuring policies, procedures, and company standards are upheld while delivering a consistently high level of service to residents, contractors, and stakeholders.Key ResponsibilitiesSupport the Development Manager in the day-to-day management of the Estate.Ensure estate compliance is maintained, including reporting relevant defects to the Client during the defect liability period.Assist in tracking, updating, and resolving defects with the Client.Ensure actions are completed within agreed Service Level Agreements (SLAs).Carry out site visits via DataStation and ensure all visits are completed on time.Proactively identify issues, solve problems, and recommend service improvements.Maintain effective working relationships with existing and future estate contractors.Supervise and manage contractors in relation to performance, value for money, and compliance.Indirectly supervise on-site staff including administrators, yard staff, handymen, and cleaners.Tender for high-value contracts in compliance with Section 20 requirements.Liaise with contractors attending site, manage key handling, and follow up where keys are not returned by the end of the working day.Check, approve, or query contractor invoices as appropriate.Manage the estate purchasing and ordering system (MRI Qube), raising purchase orders as required.Assist in managing budgets in line with Estate Management direction.Order and manage stock for cleaning supplies, stationery, and first aid materials.Maintain and update DataStation, ensuring records remain accurate and current.Update, amend, and manage estate and facilities management databases.Produce reports as directed by the Development Manager, including gym usage and DataStation reports.Manage the fingerprint clock-in system and reconcile invoices against recorded attendances.Act as a key point of contact for residents, lessees, tenants, estate agents, surveyors, and clients.Deal with resident enquiries, escalating issues where appropriate.Prepare and distribute electronic welcome packs to new tenants and lessees, following up on missing information.Communicate with car parking management companies (temporary and permanent) and administer all related correspondence.Administer the sale and programming of fobs and remotes as required.Take water meter readings upon resident request and record monthly estate water and electricity readings.Manage telephone, email, and written correspondence, ensuring timely responses and appropriate follow-up.Maintain electronic and paper filing systems for the property management team.Plan and organise the Estate calendar to ensure efficient time management.Meet and greet residents, clients, and contractors as required.Check estate internal postboxes regularly.Update building noticeboards as required.Write and circulate monthly newsletters, circular letters, and resident communications.Handle general office duties including photocopying, post, and registered mail.Work in accordance with the Landlord & Tenant Act and all relevant legislation.Ensure activities are delivered within approved budgetary constraints.Adhere to company policies, procedures, and health & safety requirements.Essential Experience & SkillsProven experience in leasehold residential property management, ideally within large London estates (currently approx. 1,200 units).Previous experience using MRI Qube (highly desirable).Excellent customer service and communication skills with a strong resident-focused approach.Ability to work effectively as part of a team and support wider estate operations.DesiredIdeally hold an Affiliate TPI qualification.Benefits23 days annual leaveIncrease of annual leave by 2 days after 2 years of serviceHoliday Buy and Sell (available during the annual enrolment window in December)Enhanced pension schemeLife Assurance (above core cover – taxable benefit)Private Medical Insurance (taxable benefit)Critical Illness Cover (taxable benefit)Health Cash Plan (taxable benefit)Tax-free Childcare Vouchers (closed to new entrants)Eye Care VouchersFlu VouchersEmployee Assistance Programme (EAP)If this would be something of interest, please apply with your CV and Niamh will be in touch