Job Title

QualificationsWe’re looking for a Senior User Researcher who can lead high-impact projects, influence strategic decisions, and deliver actionable insights that shape outstanding products and services.Extensive experience (5+ years) in user research, including leading complex projects for digital services within Agile environments.End-to-end research expertise – from designing and conducting generative and evaluative studies to analyzing and synthesizing findings into clear, actionable insights.Broad methodological knowledge, with the ability to select and apply a wide range of qualitative and quantitative techniques (e.g., usability testing, depth interviews, surveys, co-design sessions, diary studies) tailored to project needs.Strong consultancy skills, including building trusted client relationships, advising on research strategies, and influencing senior-level decisions.Stakeholder engagement experience, with a proven ability to manage senior stakeholders, facilitate workshops, and align multi-disciplinary teams.Demonstrated impact, supported by a portfolio or case studies showing how research informed successful product, service, or strategic outcomes.Mentorship capability, coaching and supporting junior researchers to develop their skills and confidence.Ethical research awareness, particularly when working with vulnerable users or those with accessibility needs.Deep understanding of inclusive design and accessibility, including experience conducting research with users with access needs and familiarity with WCAG 2.2 standards.Working knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.Agile delivery experience, actively contributing to team ceremonies and supporting iterative, user-centered development.