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Fieldwork Manager in London - Leading Customer Experience BrandMonday-Friday, full time, London based office (hybrid with one working day at home)£28.8k plus up to £4k bonus (OTE £32k+) and benefits**Voted top places to work**Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery.As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.About this role:Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlinesBrief, coach and support Mystery Shoppers to ensure top-tier deliveryDrive performance metrics like shopper engagement, report quality, and on-time submissionRecruit Mystery Shoppers in underserved regions using creative sourcing methodsLead and contribute to training, coaching and knowledge-sharing within the teamHandle client queries and challenges with professionalism, speed and insightPlan and execute motivational sprints to meet high-volume scheduling targetsSupport operational efficiency and process improvementsCollaborate closely with leadership on new projects and key client initiativesOccasionally perform or validate mystery shops to maintain operational continuityAbout you:Exceptionally organised with great time management skills!A strategic thinker who can forecast and solve problems proactivelyResilient under pressure and thrives in a target-driven environmentA strong communicator Creative, especially with social media campaigns and engagement strategiesDigitally capable—no coding needed, just happy working with online tools dailyTenacious and adaptable with a “let’s get it done” attitudeExperience in fieldwork coordination, customer insights, or scheduling logisticsWhat You’ll GetA chance to shape and grow a region you can truly “own”Daily variety, challenges, and the opportunity to build meaningful relationshipsA sociable, supportive team who work hard, celebrate wins, and enjoy the ridePerks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activitiesOpportunities for personal and professional development in a growing businessYour recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry