Job Title

Loss Prevention Manager - Europe Job Title: Senior Loss Prevention ManagerLocation: London, UK - Canary WharfJob Type: Full-Time, PermanentReports To: EU Head of Operations SupportAbout POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide.In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential regions.For more information, please visit and our LinkedIn Career Page.What to Expect POP MART is a dynamic, fast-growing company with a diverse and multicultural team. In this role, you can expect to:Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experienceCollaborate with passionate teams across multiple markets to deliver secure, efficient, and well-governed retail operationsGrow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trustBenefits POP MART offers our employees:Monthly appreciation gifts featuring our latest POP MART collectiblesA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportTraining and professional development opportunities designed to build leadership, analytical, and technical skillsRegular team events to share ideas, celebrate achievements, and connect across regionsThe Role and Candidate The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations.Reporting to the EU Head of Operations Support, you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross-functional position requires close collaboration with Supply Chain, Retail, HR, Compliance, and external security partners.The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets.Responsibilities Leadership & Team Management Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performanceProvide strategic direction, set priorities, and ensure accountability across the Loss Prevention functionFoster a culture of ownership, continuous improvement, and operational excellenceLoss Prevention Strategy & Governance Develop, implement, and refine a comprehensive European loss prevention strategyEnsure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracyPartner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standardsConduct regular risk assessments and compliance audits across stores and warehousesTheft, Fraud & Shrinkage Control Oversee investigations into internal and external theft, fraud, and operational lossesCollaborate with law enforcement and ensure compliance with local legislationDesign and implement anti-theft policies, training, and awareness programmes for retail teamsBuild preventative controls that minimise loss and drive a strong security cultureSecurity, Surveillance & Technology Oversee CCTV, EAS, alarm systems, and access control measuresManage third-party security vendor relationships and monitor contractual performanceEnsure effective incident reporting and emergency response protocolsChampion digital transformation and the adoption of advanced security and analytics toolsData, Reporting & Analytics Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunitiesProvide data-driven insights and strategic recommendations to senior leadershipLeverage AI-enabled tools and predictive analytics to proactively identify operational vulnerabilitiesCross-Functional Collaboration Partner with Store Operations, HR, and Compliance to embed a strong loss prevention cultureSupport new store openings through risk assessments and security specification reviewsBuild governance frameworks and communication channels with external vendors, auditors, and regulatory bodiesDeliver training to store leadership teams on theft deterrence and incident managementRequired Qualifications Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environmentDeep understanding of European regulations, shrinkage control, and fraud prevention practicesDemonstrated leadership skills with experience managing and developing teamsStrong investigative skills and proficiency with CCTV systems, EAS, and related technologiesExcellent analytical ability to interpret data, identify trends, and implement proactive solutionsExceptional communication and stakeholder management skillsFluency in English; proficiency in another European language is highly advantageousWillingness to travel across Europe as neededDesirable but Not Essential Experience in luxury, high-value goods, or FMCG retailFamiliarity with Organised Retail Crime (ORC) and current European retail crime trendsProfessional certifications in Loss Prevention, Security Management, or Risk Analysis Your ApplicationIf the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to .