Job Title

Fulfilment & Transport Coordinator / Manager – UK/EU Industry: Designer collectible piecesLocation: Canary Wharf, LondonJob Type: Full time, PermanentWorking Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Our original and iconic IPs—including Molly, Hirono, Skullpanda, and LABUBU—have gained worldwide popularity. We collaborate with leading entertainment and lifestyle brands such as Disney, Universal Studios, and Sanrio to create collectible art pieces featuring their signature characters.POP MART has established a strong presence across key European markets including the UK, France, Italy, and the Netherlands. As part of our strategic growth, we are continuing to expand our retail network and strengthen our brand presence throughout the region.For more information, please visit our website and LinkedIn Career page.What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to:Gain valuable professional experience across the full logistics and supply chain lifecycleWork with colleagues from diverse countries and cultural backgroundsReceive structured training on systems, processes, and international fulfilmentBe actively involved in supporting the company’s growth and expansion across EuropeBenefits POP MART offers our employees:Selected POP MART collectibles as appreciation gifts every monthA structured bonus/commission scheme based on company and individual performanceComprehensive training and development programmesRegular team social eventsThe Role and Candidate As part of our expanding UK/EU Logistics operations, we are seeking a Fulfilment & Transport Coordinator/Manager to take ownership of our order and shipment flow from China to our UK and European warehouse network.You will serve as the main point of contact between our China warehouse, freight forwarders, 3PL partners, Merchandising, Retail, and Ecommerce teams. This is a hands-on operational role requiring strong attention to detail, real-time problem solving, and the ability to keep multiple global partners aligned.You will manage end-to-end fulfilment processes, ensure timely freight bookings, maintain accurate shipment documentation, and proactively resolve any issues relating to transport, customs, or delivery timelines. Clear communication and proactive coordination are essential, as your work will directly support inventory availability, retail performance, and customer experience across the region.Responsibilities Own the end-to-end fulfilment process for stock moving from China to UK/EU warehousesWork directly with the China warehouse: raise purchase orders, confirm stock availability, and ensure dispatch timelines are metBook freight and manage shipment operations across multiple logistics and booking platformsPrepare and verify shipping documentation including commercial invoices and packing listsTrack shipment transit status and proactively resolve delays, documentation gaps, or exceptionsLiaise with freight forwarders and 3PLs, managing bookings, customs documentation, and delivery ETAsCoordinate closely with the Merchandising team to share accurate delivery timelines, shipment updates, and stock statusesEnsure all warehouses are pre-informed and prepared to receive incoming shipmentsMaintain and update shipping trackers and reporting tools with complete accuracyTroubleshoot logistics bottlenecks and implement timely solutionsSupport continuous improvement of fulfilment processes and global logistics workflowsKey Requirements Minimum 3+ years of experience in international logistics, fulfilment, or transport coordinationStrong experience working with Chinese warehouses and global freight partnersConfident handling freight bookings, commercial invoices, packing lists, and customs requirementsHighly organised, hands-on, and able to take full ownership of operational processesExcellent communication skills with the ability to keep internal and external stakeholders alignedFluent in English; Mandarin is a strong advantageProficient in Excel, shipment tracking tools, and ERP/WMS systemsYour Application If this opportunity interests you, please apply with your updated CV via Apply Now or email us at .