Job Title

Resident Services Associate (Customer Service & Lettings) Sheffield City Centre | Build-to-RentI'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre.This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.The OpportunityBased at a luxury apartment development, you'll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.Key ResponsibilitiesLettingsManage enquiries and respond promptlyConduct engaging apartment viewingsSupport leasing, renewals, and the referencing processManage the tenancy lifecycle, including check-ins, check-outs and inspectionsResident ServicesCreate a welcoming environment for residents and visitorsHandle queries and complaints efficiently and professionallyCoordinate maintenance requests and contractor visitsCarry out regular property walkarounds to maintain high standardsCollect resident feedback and help build a strong on-site community through events and local partnershipsAbout YouHighly organised and comfortable in a customer-facing roleSales or customer service backgroundPassionate about delivering a great resident experienceProactive, practical, and solutions-focusedIf you enjoy working with people and being hands-on, this is a great opportunity to build a career in the growing Build-to-Rent sector.