Job Title

Responsibilities:Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;To identify product and technical problems remotely and then provide relevant advice and solutions;Ensure that technical customer service care is high quality for all local business partners and end customers;Document all cases, inquiries, developments, changes, and resolutions on the internal database;On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;Collaborate with Sales, Presales, Product Solutions and Product teams.QualificationsMust have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.a technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering.more than 2 years of energy storage product service experience(Local electrician's certificate is preferred).Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies.Local language and English is a must.Willing to learn and enthusiastic about taking on new challenges.echnical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.