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Full time Office based with Monday’s WFHWhy BallpointBallpoint is a fast-scaling, strategy led creative and marketing science agency built for consumer brands who want to grow fast and grow properly. We combine creative, data and experimentation to help cool brands kill their competition.As a team, we’re made up of people at the top of their game, all with exceptional experience and a strong track record. Ballpoint started because we knew first hand what ambitious brands actually need from an agency: not big promises and account handlers, but operators who treat their business like it’s their own.We’ve been on the receiving end of all the problems. So we became the solution. Today, every Ballpoint strategist is ex-in-house senior talent. The people running client growth here are the people who used to hire agencies, not career account handlers learning on your budget.Our clients reflect who we are: early innovators, fast growing startups, and household names pushing into their next phase of growth. Each brings a new challenge for us to break through, creatively, strategically and through marketing science.Why YouPeople who thrive at Ballpoint are self motivated and take genuine ownership of their work. They’re commercially minded and confident making decisions, with a knack for solving problems quickly without losing clarity. Whatever their discipline, they care deeply about their craft and are naturally curious. We want people who are always learning, always sharing, and always raising the bar. They’re comfortable challenging others and being challenged themselves, and they know how to inspire confidence with clients and teammates alike. If that sounds like you, you’ll fit right in!We’re scaling quickly and we want the best people with us on the journey.About this roleThis is one of the most important roles in the agency. You’re the person who ensures creative moves efficiently, smoothly and to the Ballpoint standard.You sit at the centre of strategists, designers, editors and our clients, bringing order, pace and clarity as work moves from idea to execution.This role is perfect for someone who is:Deeply organised without the need for rigid processGreat at keeping clients and the team alignedAble to keep projects moving without chaos creeping inCreative enough to understand great work and operational enough to manage how it gets madeThe creative output at Ballpoint is only getting bigger, so we need someone who can build, refine and own the systems that make it all happen.This is an opportunity to make a lasting impact, driving both the agency's success and your own professional growth too.What this role involvesYou will:Creative Project Workflowown the entire creative pipeline - from briefs to timelines, feedback loops to deliverybe integral to making sure work moves seamlessly between strategists, designers, editors and clientsmaintain a single source of truth on who’s doing what, by when, and what’s getting in the way of progressKeep Everything Movingmaintain tight comms between relevant teamsturn client feedback into clear next stepskeep projects moving with clean, simple handoversProcess & Systemsbuild out and improve the operational processes that support creative productionidentify inefficiencies and fix them before they become problemskeep the agency running like a well oiled machine as we scaleQuality & Standardsdeliver the work you'd create as if the brand were your ownuphold a consistent level of excellence regardless of pacehelp embed our principles into how work gets deliveredTeam Supportwork closely with freelancers and full time team membersensure the creative team always has what they need to do their best workhandle day-to-day coordination and resourcingSkills & ExperienceYou should have:5+ years experience in a fast-paced, scrappy and high ownership environmentExceptional organisational skillsConfidence communicating across teams whilst keeping momentum highYou know good ads from bad adsProcess driven thinking with a strong understanding of how to balance speed, quality and efficiencyAbility to run multiple projects at pace whilst keeping very high standardsConfidence to challenge and push for better when something isn’t working wellWhat does success look like30 DaysYou’ve got the lay on the land on our clients and the pace we move atYou’ve mapped how creative currently flows through the team and spotted any obvious gapsYou’re confidently running projects and keeping things moving without chaos60 DaysYou’re owning the creative workflow end-to-endYou’ve already tightened a few processes and improved commsYou’re becoming the person the team naturally goes to for clarity90 DaysCreative operations feel noticeably smoother, faster and more structuredYou’ve raised the bar without slowing anything downYou’ve built a clear roadmap for future-proofing creative ops as Ballpoint scalesPackageCompetitive salary28 days paid holiday excluding bank holidays£1,500 tech budgetEMI SchemeEnhanced Parental Leave PolicyWork from anywhere daysMonthly socialsRegular team lunchesAnnual offsite