Job Title

SatCom Support Engineer (MoD Service Operations) - Government Satellite CommunicationsLocation: Redhill (office-based for first 6 months; must be commutable)Clearance: Must hold, or be eligible to obtain, DV clearanceThe Role: We are seeking a Technical SatCom Support Engineer (MoD) to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.Key Responsibilities:Act as the primary point of contact for the UK Government CSCS contract support caseCoordinate internal resolver groups to ensure timely ticket progression and closureProvide service status updates and technical briefings to internal leaders and MoD representativesPlan and oversee service visits, including spares, equipment tracking, and documentationManage smooth handovers and minor project delivery activitiesMaintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)Identify recurring issues and implement process/service improvementsDeliver onboarding and training for 1st/2nd line support teamsSupport documentation standards, rollout activities, and obsolescence planningBe prepared to “lead from the front” and take ownership in high-pressure or time-critical situations Must-Haves:Eligible to hold DV (Developed Vetting) Security ClearanceRoyal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)Strong understanding of IT networking, SatCom systems, and electronic/electrical equipmentConfident communicator able to work directly with senior MoD and government personnelProactive, organised, and resilient under pressureCompetent in standard office systems and ticketing toolsWillingness to travel when requiredNice to Haves:ITIL certification or understanding of ITIL service processesExperience with obsolescence planning, spares management, or project coordinationRoyal Navy CIS background desirable.Background in Royal Navy communications systems, maritime SatCom, or similar defence SatCom environments is advantageous.Application NotesCandidates must not have lived outside the UK in the last 5 years (for clearance eligibility)Application Process:To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.Equal Opportunity Employer:We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.Contact: Elvis Eckardt