Location: Remote (1 days a week in London office)Employment Type: Full-TimeAbout UsWe are a fast-growing supplement brand operating in both the US and UK markets through Direct-to-Consumer (DTC) channels and Amazon FBA. Our mission is to help people improve their health with science-backed, premium products. We are looking for a highly organized, detail-driven Operations Coordinator to support our expanding supply chain, logistics, and operational processes across multiple regions.Position OverviewThe Operations Coordinator will play a key role in ensuring smooth day-to-day operations across our DTC and Amazon FBA channels in multiple marketplaces. This role is ideal for someone who thrives in a fast-paced eCommerce environment, has strong analytical and communication skills, and can confidently manage logistics, inventory, and cross-functional coordination.Key ResponsibilitiesSupply Chain & Inventory ManagementMonitor inventory levels across 3PL warehouses, Amazon FBA fulfillment centers, and DTC logistics partners in the US and UK.Coordinate purchase orders, production timelines, and replenishment needs with suppliers and manufacturers.Track inbound shipments and ensure timely delivery to Amazon FBA and 3PL partners.Maintain accurate SKU-level reporting and perform regular stock reconciliations.Amazon FBA OperationsManage FBA shipment creation, labeling requirements, and compliance with Amazon policies.Monitor inventory health (e.g., excess stock, stranded inventory, restock limits, IPI score).Work with Amazon Seller Central to resolve shipment discrepancies, reimbursement claims, or listing issues.DTC Fulfillment & LogisticsOversee daily order flow, fulfillment accuracy, and shipping performance from our DTC channels.Liaise with 3PL partners to troubleshoot delays, address packaging or pick/pack issues, and improve operational efficiency.Monitor carrier performance, shipping costs, and customer service escalations linked to logistics.Operations AdministrationMaintain SOPs and workflow documentation for operational processesCollaborate with marketing, finance, and customer support teams to ensure operational readiness for promotions, launches, and restocks.Assist with forecasting by providing accurate data on sales velocity, seasonal trends, and regional demand patterns.Quality & ComplianceCoordinate product testing, regulatory documentation, and batch certifications for supplements.Ensure product packaging, labeling, and import/export documentation meet US and UK compliance standards.Requirements2+ years experience in FMCG, eCommerce operations, supply chain, inventory management, or logistics (supplements or CPG preferred).Familiarity with Amazon FBA and Seller Central - shipment creation, inbound FBA processes, and inventory health.Experience working with 3PL providers in the US and/or UK.Strong proficiency in Excel/Sheets and operations tools (e.g., ERP, inventory management software).Excellent communication, organization, and problem-solving skills.Ability to work independently, multitask, and adapt in a fast-moving environment.Bonus: Knowledge of supplement industry regulations (FDA, MHRA), Shopify experience, or operational work with DTC brands.What We OfferCompetitive salary and performance-based bonusesFlexible remote/hybrid work environmentOpportunity to make a meaningful impact in a rapidly scaling health & wellness brandGrowth potential as the company expands into new markets and product lines
Job Title
Operations Coordinator