Job Title

Belmont Recruitment is currently seeking an experienced Call Handler to join a busy outpatient appointment service within a large NHS organisation in Lincolnshire. Key Responsibilities * Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets * Tracking patients along their care pathway and proactively managing waiting lists * Providing a high-quality, professional telephone service to patients, clinicians and internal teams * Using patient administration systems (e.g. CareFlow PAS) to maintain accurate and timely data * Liaising with clinical teams to resolve booking issues and prevent breaches * Managing appointment cancellations, changes and non-attendance in line with policy * Supporting outpatient clinics and assisting with reception duties when required * Identifying potential breaches and escalating appropriately * Supporting the training and day-to-day guidance of new or junior staff Requirements: * Experience in a customer-focused or administrative role within a busy environment * Excellent telephone manner and communication skills Location - Grantham Hospital Hours - 9am to 5pm, Monday to Friday If this role would be of interest to you, please apply with an up to date CV ASAP