Job Title

Customer Services Assistant £26403.00 - £28142.00Temporary Role Full Time (Hybrid) Do you have relevant Customer Service experience and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!About WMPF WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £20 billion in assets under management.We are recruiting to a temporary Customer Services Assistant to join our continually growing Pension Services area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram. What the day will look likeResponsibilities include: Efficiently and accurately answering customer enquiries received either via phone, letter, email or web communicationResolving face to face customer enquiries in our reception area, as and when requiredCompleting processes within our pension administration softwareProviding a comprehensive and professional customer service, working flexibly to achieve targetsAbout you We are looking for someone with excellent customer service skills, the ability to work efficiently using our IT programmes and proven experience of working in a customer facing environment. You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.