Job Title

Desk-Based Commercial Property Claims Adjuster / Claims HandlerLocation: Remote (UK candidates only)About the Role:An exciting opportunity has arisen for an experienced Desk-Based Commercial Property Claims Adjuster / Handler to join a dynamic and forward-thinking claims team.In this role, you’ll be responsible for managing a portfolio of commercial property claims from first notification through to settlement. You’ll use advanced digital tools, including video technology for virtual site assessments and customer discussions, to assess loss, confirm liability, and make timely, accurate decisions that move claims forward efficiently.This position offers a great balance of technical challenge, customer interaction, and operational responsibility. Acting as the central contact for all parties – including clients, brokers, suppliers, and policyholders – you’ll ensure smooth communication and consistent claim progress from start to finish.Key Responsibilities:Take ownership of commercial property claims from instruction through to closureMake well-reasoned early decisions on liability, coverage, and contractor involvementCoordinate and monitor suppliers to deliver high-quality, cost-effective outcomesMaintain precise control over costs, documentation, and timelinesCommunicate clearly and professionally with all stakeholders throughout the claim processDemonstrate flexibility and resilience during busy or surge periodsWhat We’re Looking For:Claims Experience: Proven experience handling commercial property claims end-to-endAdjusting Knowledge: Previous experience as a field or commercial loss adjuster would be an advantageProfessional Development: Ideally working towards or already holding ACII / ACILA qualificationsBusiness Interruption Understanding: Sound knowledge or willingness to learn BI principlesTech-Savvy & Adaptable: Comfortable using modern systems and evolving processesCustomer-Focused: Excellent communicator with a natural ability to build trust and manage expectationsOrganised & Detail-Oriented: Strong documentation, reporting, and negotiation skillsWhat’s on Offer:A competitive salary package reflective of your background and qualificationsHybrid working – split your time between home and the office25 days annual leave plus bank holidaysPrivate medical cover (inclusive of pre-existing conditions)Life assurance and income protectionSelf-Invested Personal Pension (SIPP)Access to voluntary benefits such as dental insurance, cycle-to-work scheme, season ticket loans, and wellbeing appsA dedicated Employee Assistance Programme offering wellbeing supportDiscounts on a variety of lifestyle and retail servicesWhy Join:This is more than just a desk-based adjusting role – it’s an opportunity to be part of a modern claims operation that embraces innovation, efficiency, and service excellence.You’ll be supported with ongoing technical training and professional development, giving you the tools to progress your career in an environment that values growth and quality.