Job Title

CUSTOMER OPERATIONS ADVISORCarbon60 is recruiting a Customer Operations Advisor to support on-site stores operations for a leading Specialised Industrial Service Provider based in Witton, Birmingham.ROLE: Customer Operations AdvisorPAY RATE: £13.06 per hour (£27,164.80 per annum equivalent) Overtime: Rare but possible Overtime rates: 1.5x (Mon–Sat), 2x (Sunday)CONTRACT TYPE: Temporary – 3 months (Possibility of extension or temp-to-perm)LOCATION: Witton, BirminghamWORKING PATTERN: Monday to Friday - 8:00am – 4:30pm (30-minute lunch - 40 hours per week)THE ROLE:As a Customer Operations Advisor, you will support the on-site stores operation within a heavy automotive / manufacturing environment, ensuring engineers have timely access to parts and materials while maintaining accurate stock control and system records.This is a customer-facing role requiring strong communication, organisation, and basic IT skills.MAIN DUTIES & RESPONSIBILITIESReceive goods, complete required documentation, and allocate stock accordinglySupport a self-service store model using RFID-tagged stockTag and store items to support engineer self-service accessExpedite orders by liaising directly with suppliers and confirming lead timesUpdate on-site computer systems for goods receipting and order trackingReplenish two vending machines with stock as requiredAssist engineers in locating parts and materialsCarry out stock checks and stock takesMaintain general housekeeping standards within the stores areaAdhere to all Health & Safety procedures on siteESSENTIAL SKILLS / EXPERIENCEBasic computer literacy:Professional email correspondenceData entry using MS Excel and on-site systemsAbility to update system information accuratelyGood timekeeping and organisational skillsExcellent communication skills for:Customer-facing interactionsSupplier liaisonComfortable working in a male-dominated, heavy automotive / industrial environmentStores or warehouse experience advantageous but not essential (training provided)WORKING ENVIRONMENTAutomotive / manufacturing siteMeets all H&S requirements but is not a clean office environmentCandidates must be comfortable working around automotive components and industrial equipmentADDITIONAL INFORMATIONSafety boots can be provided (all sizes available), or candidates may bring their own