Job Title

Title: Motor Claims MI LeadLocation: RemoteIndustry: Insurance / LegalSalary: Up to £60,000 DOEWe are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.Key Responsibilities:Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflowDrive efficiency across the claims function by coordinating incoming and active claimsSupport client relationships, prepare for service reviews and help maintain a high standard of service deliveryProduce claims statistics, performance MI and reports for both internal use and clientsMaintain data accuracy, document procedures and contribute to continuous process improvementsEnsure compliance with SLAs, KPIs and internal office protocolsAssist in authorising claim payments in accordance with agreed processesProvide general administrative support to the team as requiredWork closely with Claims Managers to support service delivery, MI reporting and data insightsCandidate Requirements:Experience in motor claims handling within a legal, insurance or claims management environmentStrong analytical and organisational skills with excellent attention to detailConfident working with claims data, reporting and MIProactive, pragmatic and able to work effectively with stakeholders at all levels.