Job Title

Director of Operations – Community Services£85,000 + Performance BonusWest MidlandsFull-Time, Permanent | HybridAre you a senior operational leader with a proven track record of driving transformation and scaling complex healthcare services?Do you thrive in high-growth, fast-moving environments where efficiency, technology, and patient experience must evolve without compromising quality?We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence.This newly created, senior role offers an exciting opportunity to shape the operational function, embed best practice, and influence strategic decision-making. You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth.Key Responsibilities:Operational Leadership & DeliveryTake full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnershipsLead large, geographically dispersed clinical and operational teams through senior managers and heads of serviceEnsure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitmentsMaintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunitiesChange, Transformation & ScalabilityLead operational transformation programmes to support sustainable growth without proportional cost increasesIdentify and address legacy processes, operational inefficiencies, and capacity constraintsDrive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experienceSupport and deliver projects to optimise patient pathways, service access, and operational workflowsWorkforce Planning & Patient ExperienceOversee workforce planning across salaried and contractor modelsOptimise rostering, capacity planning, and resource allocationWork closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient accessCollaborate on initiatives to modernise contact centre operations and partner-delivered servicesCommercial & Strategic ContributionPartner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansionsProvide operational insight to strategic and commercial decision-makingEnsure operational readiness for new services and increased patient demandGovernance, Performance & Stakeholder ManagementEnsure compliance with CQC standards, NHS requirements, and internal governance frameworksMonitor and report on KPIs, service performance, and operational dashboardsBuild and maintain strong relationships with commissioners, system partners, and internal stakeholdersAct as a visible, credible senior leader within the organisation and externallyIdeal Candidate Profile:Essential:Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathwaysExperience managing large, complex multidisciplinary teamsStrong track record in workforce planning, scheduling, and operational optimisationDemonstrated experience driving change and transformation in fast-growth or mature organisationsCommercial awareness and ability to operate alongside senior commercial and executive colleaguesComfortable operating in fast-paced, high-growth, and change-led environmentsDesirable:Experience in high-volume outpatient or elective specialtiesExposure to contact centre or patient experience functions at scaleExperience implementing technology-enabled transformation or service improvement initiativesPersonal Attributes:Approachable, visible, and non-hierarchical leadership styleComfortable getting involved with frontline teams, deeming no task below themPragmatic, adaptable, and solutions-focusedConfident influencing at Executive level while remaining collaborative and accountableWhat’s On OfferCompetitive basic salaryPerformance-related bonusHybrid working with regional travel to operational sitesA genuinely senior, autonomous leadership role with significant influence over strategy and deliveryOpportunity to lead and shape a major operational division within a high-growth healthcare providerExposure to executive decision-making and long-term career progressionA values-driven organisation committed to innovation, service quality, and sustainable growthInterested? To apply or learn more, contact Tom Fitch on 02393 874295, or send your CV to