Job Title

We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds.Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code.Previous care or customer service experience is preferred but not essential.Shift Pattern:Weekdays- 6:00-9:00Alternate Weekends- 6:00-14:30, 14:30-22:15 Other duties include:Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.Logging all incoming calls and documenting actions taken.Assigning care to care workers on our electronic care planning system.Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.Full induction training is provided to successful candidates.Further details about the role will be discussed at the interview. Interested? Please apply now WHY CHOOSE HALES?Training and DevelopmentWhether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.Rewards and PerksFrom the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we en