About the job Caf Manager Permanent Based in Altrincham We are looking for a Caf Manager to join our friendly and dynamic team here at Waterstones in Altrincham.Our Caf Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafs. What you will be doing As a Caf Manager you will deliver excellent customer service, ensure the caf maintains high standards and deliver the commercial offer. You will have a flexible approach and show your initiative but most of all you will have a passion for coffee. You will also be great at training and supporting your team to do this too. You set clear standards and enable and encourage your team to be innovative. You manage the merchandising and ambience within your caf to create a welcoming environment in which customers can enjoy a relaxing break. What we need from you Passion for coffee and delivering outstanding customer service. Previous experience of running a caf and leading and influencing a team to deliver excellent customer service. Confident in managing the merchandising and ambience in a caf and creating a warm and welcoming environment. Be commercially savvy. Ensure all your team know the targets and that all individual and cafe goals drive long term profitability. Experience in promoting a passion for learning and sharing knowledge within your team. Person Profile A real passion for coffee and books. Outstanding customer service skills. Some experience of leading a team. Willingness and ability to work as part of a team. Excellent communication skills. Good command of English (speaking, reading, writing). Why work for Waterstones Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers. If you have the relevant essential experience and you are interested, we would love to hear from you. REF-225 902 TPBN1_UKTJ
Job Title
Caf Manager