Job Title

Customer Experience & Operations Assistant Location: Bicester Salary: up to £27,510 per annum Hours: Monday–Friday, 07:45–16:00 We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment. You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales. Key Responsibilities • Ensure customer orders are manufactured, picked, and dispatched accurately and on time • Manage and resolve order queries efficiently • Liaise with production, sales, and logistics teams to ensure smooth order processing • Communicate effectively with couriers, suppliers, and other external partners • Support stock management, including checks, replenishment, and rotation of products • Schedule and oversee waste removal in line with environmental regulations • Maintain and clean manufacturing and warehouse equipment • Provide excellent in-store customer service, including product recommendations and sales support • Build and maintain strong relationships with customers and key stakeholders About You • Previous experience in customer service, administration, or warehouse operations • Background in manufacturing or related industries is highly advantageous • Confident using Microsoft Office; experience with CRM systems and ERP platforms is beneficial • Highly organised with the ability to prioritise and meet deadlines • Excellent communication skills—both written and verbal • Willing to learn about specialist products and develop new skills • Full forklift training will be provided as part of the role Why Join Us? • Competitive salary up to £27,510 per annum • Full training provided, including forklift certification and product knowledge • Be part of a respected manufacturing business with a strong reputation in its sector • Varied responsibilities offering professional growth across manufacturing, operations, and customer service If you’re ready to join a forward-thinking manufacturer where no two days are the same, apply today. Equation Recruitment Ltd is acting as an Employment Agency in relation to this vacancy