Job Title

Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire. About the role: You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions. This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently Highlights and Benefits: £40,000 - £45,000 per annum Monday - Friday 9:00am – 17:30pm 32 days holiday per year (including bank holidays). Access to a fully equipped company gym Free uniform and PPE Excellent long-term career progression within a growing technical support division. Free takeaway meal every Friday Key Responsibilities Provide professional remote technical support to trade garages and workshop technicians. Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning. Interpret fault codes, live data, and diagnostic reports to pinpoint root causes. Collaborate with internal technical departments to resolve customer issues efficiently. Maintain accurate records of support cases and technical findings. Essential Master Technician / Diagnostic Technician Technical Support Specialist / Technical Helpline Advisor 5+ Years of experience in the automative industry Comfortable working in a phone-based, team-oriented technical environment Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems. Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day. Click APPLY NOW and submit a copy of your CV for review NID2