We are currently looking for a 1st line support field engineer.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Your technical responsibilities will include, but not be limited to:Visiting client sites daily, acting as the first point of contact, and providing first-line support.Liaising with customers and providing information to aid them in their day-to-day IT-related activities.Liaising with 3rd party suppliers to address customer tickets.Escalating more complex tickets to the relevant senior technicians and learning from the senior team.Logging and addressing any software or hardware problems detected while on site.Due to the 24/7 support environment, rota-based weekend on-call shifts will be required (once training is complete).Essential Skills and Personal QualitiesExperience in a technical support roleStrong knowledge of Microsoft 365Strong knowledge of Microsoft Windows 10 and 11Understanding of Windows Server xjdpvnf 2016 and 2019Understanding of Networking FundamentalsBenefits:Casual dressCompany pension (once probation is completed)Flexitime (for appointments)Schedule:Monday to Friday (9am 6pm)23 Days holiday plus Bank Holidays
Job Title
1st line support field engineer