Job Title

SPOC Administrator - HarlowPackage DescriptionAs a SPOCAdministrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:A salary of 23,875 FTE (This would be Pro-rata to the hours worked)group pension and HCRG terms and ConditionsFree tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning EnterpriseAn open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least 100,000 of ringfenced innovation funding each yearThe pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality CommissionJob IntroductionWe are looking for a proactive and organised SPOCAdministrator to join our dedicated team at Florence Nightingale Health Centre, Harlow.This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.As the first point of contact, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.This is a permanent part-time position for 35 hours a week.Due to this role requiring occasional travel across our locality, a full UK driving license is required.Main ResponsibilitiesAs a SPOC Administrator you will:Act as the administrative hub, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.Accurately log all information onto SystmOne, including referrals, appointments, telephone contacts, and correspondence.Handle confidential and sensitive information with discretion and professionalism.Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.Support the ongoing development and improvement of the Essex division.Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).Provide comprehensive administrative support across the team, including clinicians and partner services.Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.Answer and direct telephone calls in a polite, professional, and sensitive manner.Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.Record and monitor the progress of children along the ECFWS.For more details please see the attached Job DescriptionIdeal Candidate: GCSE English and Maths, Grade C and above, or equivalent qualification Experience within an administrative role Excellent communication and interpersonal skills Effectively prioritises and coordinates own work alongside work of others Ability to use Microsoft Office packages Work flexibly as part of a proactive team Excellent time management and organisation skills Ability to use initiative without close supervision Ability to manage challenging and complex situationsDesirable NVQ 3 or equivalent experience Experience of working within Childrens Services or in an NHS environment Experience of using SystmOneAbout the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.