SpaceandPeople are Europe’s leading destination media specialist with global billings exceeding £19m per annum. We are seeking a highly organised, professional, and customer-focused Lead Qualifier to act as the first point of contact for inbound enquiries from businesses of all sizes – these range from small independents to international retailers and agencies acting on behalf of brands. Your primary responsibility will be to engage with prospective businesses to gather detailed information through a structured qualification process to determine the most appropriate internal department to follow up on each individual enquiry. The ideal candidate will have excellent communication skills, a friendly yet efficient manner, and the ability to manage a high volume of enquiries while maintaining a consistent and thorough approach to lead qualification. Job Title: Inbound Sales Advisor Location: Glasgow Department: Sales Support Reports To: Head of Business Development Key Responsibilities: • To provide a same day response to new business enquiries via phone, email, web forms and WhatsApp. • Conduct structured conversations with prospective clients using a pre-defined list of qualifying questions • Gather and record accurate information about the business’ requirements • Evaluate the information provided to determine sales readiness and any support they may require, such as assistance with business planning and staffing • Allocate and forward qualified leads to the appropriate internal team • Maintain up-to-date records of all interactions in the lead management system (full training will be provided) • Identify incomplete submissions and follow up for additional information where necessary • Provide feedback to management on trends, common questions, or gaps in information received • Provide weekly report summary of leads by category, by source and allocation Qualifications & Experience: Essential: • Graduate • Strong verbal and written communication skills • Excellent telephone manner and interpersonal skills • Ability to follow structured scripts and procedures • Confidence in dealing with a variety of business sizes and types • High attention to detail and accurate data entry • Good organisational and time management skillsDesirable: • Familiarity with CRMs and lead management tools • Experience in a lead qualifying role or first customer contact role Key Skills: • Professionalism and courtesy • Active listening • Analytical thinking and decision-making • Proactive • Efficiency and ability to work to deadlines Working Hours: Monday to Friday 9am – 5.30pm *Wednesday is currently a work from home day Benefits: • Competitive salary – based on experience • Training and development opportunities • Holiday allowance with bank holidays in addition • Pension scheme
Job Title
Inbound Sales Advisor