Job Title

Junior ServiceNow DeveloperClient: Major UK Retail Organisation Platform: ServiceNow Focus: CMS, Service Portal, Front-End Development, Quality & TestingRole OverviewThe Junior ServiceNow Developer will support the design, development, and testing of ServiceNow CMS and Service Portal solutions within a regulated retail environment. The role is delivery-focused, working under the guidance of senior developers and architects, and adhering to established change and governance frameworks.The successful candidate will demonstrate strong web development fundamentals, an eagerness to learn ServiceNow best practices, and a commitment to quality, compliance, and documentation.Key ResponsibilitiesServiceNow DevelopmentDevelop and configure ServiceNow CMS and Service Portal components in line with user stories and acceptance criteria.Build and maintain front-end components using HTML, CSS, JavaScript, and ServiceNow widgets.Follow ServiceNow best practices, coding standards, and Post Office development guidelines.Support enhancements across related ServiceNow modules as required.Testing & Quality AssurancePerform unit testing for all developed components.Contribute to automated testing where applicable (ATF experience desirable).Participate in peer code reviews and ensure code passes quality gates prior to promotion.Integration SupportAssist with the development and testing of integrations between CMS and other ServiceNow modules or external systems.Support promotion of code across environments (DEV, TEST, PROD) following change controls.Documentation & Knowledge TransferProduce clear technical documentation for developed solutions.Support knowledge transfer activities to BAU and support teams to ensure ongoing maintainability.Governance & ComplianceComplete mandatory Post Office compliance training within required timescales.Complete Change Excellence Framework training where applicable.Adhere to the Post Office change methodology throughout the engagement.Technical Skills & ExperienceEssentialExperience with ServiceNow development, particularly Service Portal or CMSStrong HTML, CSS, JavaScript skillsUnderstanding of web accessibility and responsive designFamiliarity with Agile delivery and user story–based developmentAbility to follow defined development standards and processesDesirableServiceNow ATF (Automated Test Framework)Experience supporting integrations (REST APIs, data sources)Exposure to regulated or enterprise-scale environmentsKey Deliverables & Success MeasuresHigh-quality ServiceNow code that meets acceptance criteriaUnit-tested components passing peer review and quality gatesDocumented solutions successfully handed over to BAUCompliance with all mandatory training and change governance