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Technical Support EngineerConsidering making an application for this job Check all the details in this job description, and then click on Apply.Are you passionate about technology, problem-solving, and working at the cutting edge of intelligent video and AI-driven solutions? This is an opportunity to join Hikvision, a global technology leader known for innovation, scale, and continuous investment in people and R&D.At Hikvision, technology is not just about products it is about building smart, reliable, and secure solutions that are used worldwide. As part of our Technical Centre Channel, you will play a key role in supporting and enabling our distributor network, acting as a trusted technical partner and a bridge between the market and our global R&D teams.What makes this role interesting for you:Real technical impact: You will troubleshoot complex cases, influence product optimisation, and provide direct feedback to HQ R&D teams.Knowledge sharing and visibility: Deliver technical training, product inductions, and support roadshows and exhibitions.Global exposure: Work closely with international teams in a fast-paced, multicultural environment.Technology leadership: Gain hands-on experience with advanced video surveillance, networking, and AI-enabled solutions.Growth and learning: Hikvision invests heavily in training, continuous learning, and professional development. xjdpvnf As part of the Technical Support Team, you will:Provide daily technical support to distributors and sub-distributorsDeliver technical training on Hikvision hardware and softwareSupport new product launches and technical promotionsAnalyse market and product feedback and contribute to continuous product improvementWhat we are looking for:Education: Bachelors or Masters degree (or equivalent), ideally with an engineering background or relevant technical experienceStrong IT fundamentalsExcellent communication skillsFluent English and Chinese (written and spoken)Curiosity, with the ability to explain complex technologies clearlyFlexibility: adaptable to frequent business travel across the UK and Ireland.If you want to work for a company where technology, scale, and innovation come together and where your technical expertise genuinely shapes products and customer experience we would like to hear from you.Learn more about Hikvision and its technology ecosystem: