Job Title: Lead Customer Support Agent Location: RAC House Hours: Shift Rota 6 on 3 off hours between 8am-6pm Salary: 27,295.34 per annum + 150 per month shift allowance Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates The Role: You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light. Customer service and supervisor experience is preferable but not essential, full training will be given. This is an office-based role. Responsibilities: To provide outstanding customer service and exhibit excellent communications skills when interacting with clients Regularly monitor personal and team in- boxes and respond to emails Ensure all customer complaints are resolved to the customers satisfaction To process data accurately using a variety ofinhousesystems Answer calls and promptly resolve any requests or queries Provide support and feedback to Customer Support Agents Meet regularly via teams with manager to provide feedback and support on team performance The Candidate: Happy to work independently, as well as in apart of theteam Able to show leadership and support Excellent communication skills Strong organisational skills and attention to detail Ability to multitask IT literate About Us: Switch is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do. Shape the future with us APPLY NOW and join our team! TPBN1_UKTJ
Job Title
Lead Customer Support Agent