Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.Our valuesHere at Townhouse, we live by our three core values;-Details matter-Passionate in everything we do-Nice peopleTownhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.ABOUT THE ROLEWe’re looking for an Area Manager to oversee multiple salon locations, driving commercial success, people development and high operational standards.This role will be hands-on and fast-paced, working closely with the Salon and Operations teams with a primary focus supporting and developing the Salon Managers to deliver a flawless customer experience, maintain operational excellence, and achieve commercial targets.This is a field-based role, ideal for an empowering leader who is results-oriented leader, people focused and strives for operational excellence.KEY RESPONSIBILITIESPeopleLead and support Salon Managers with hands-on leadership.Ensure effective communication and full management team in place.Manage rotas, training, performance reviews, and Talent Mapping.CustomerAddress customer feedback promptly with Salons Managers and Customer Care.Coach Salon Managers to enhance customer journey and drive upsells.Continuously improve salon operations and resolve bottlenecks.OperationsAudit compliance, cleanliness, safety, and stock levels.Ensure maintenance issues are monitored and resolved.Drive performance, marketing plans, and build strong relationships with internal stakeholders.CommercialEngage & lead Product/retail sales initiatives with Salon teams to achieve company goalMaintain low employee turnover and high satisfaction (>80%).Achieve customer ratings (Zenoti & Google 4.7*).Hit utilisation (72.5%), sales growth, and compliance targets.ABOUT YOUProven experience in dual site management, with a background in hospitality, retail or beauty.Strong leadership and team management skills, with a comprehensive understanding for HR process and procedures.Demonstrate an ability to drive high levels of customer satisfaction.Knowledge of health and safety procedures in a retail/hospitality environment.Proficient in retail/hospitality operations and compliance management.Have strong commercial awareness, knowledge and understanding of the wider beauty industry.Previous experience in luxury nail care is a plus, but not essential.LOCATIONThis role will be South England based, with national flexibility required subject to business needs. Your time will be split between the field and Support Centre depending on key departmental meetings.EMPLOYEE BENEFITSPrivate healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.Holiday on us – Earn an extra day of annual leave for every full year with us (up to 5 extra days).Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.Shopping discounts – Save money with a wide range of discounts on top brands.Refer a friend scheme – Receive a reward when someone you refer is successfully hired.EQUAL OPPORTUNITIESWe’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.
Job Title
Area Manager