Job Title

Location: London Pregnancy Clinic (must be available to work across both of our sites in centra London) Hours: Full-time (flexible, may include weekends) Medical Secretary We are looking for a reliable, compassionate, and highly organised Medical Secretary to join our growing team at the London Pregnancy Clinic. As the first point of contact for our patients, you will play a key role in supporting their journey through pregnancy care with empathy and professionalism. This role combines patient-facing duties with administrative support and chaperoning responsibilities. Experience in phlebotomy is highly desirable. Key Responsibilities Patient Communication - Respond to all patient enquiries promptly and empathetically via telephone, email, and WhatsApp. - Provide clear and accurate information about clinic services, appointments, and procedures. Administrative Duties - Schedule, reschedule, and confirm appointments across both clinic locations. - Maintain accurate booking records and patient pathways. - Support patients with completing digital consent forms and other documentation. - Follow up on patient care, including chasing blood test results and liaising with laboratories. Team & Clinical Support - Work closely with sonographers, doctors, nurses, and midwives to coordinate high-quality care. - Chaperone during ultrasound scans and clinical procedures to ensure patient safety and comfort. - Assist with compliance-related tasks such as audits and stock control. What We're Looking For - Experience in a receptionist or administrative role (medical or clinical setting preferred). - Confident communicator with a friendly and calm demeanour. - Excellent organisational skills and attention to detail. - Ability to multi-task and remain efficient under pressure. - Proficient in Microsoft Office; familiarity with clinical software is a plus (training will be provided). - Able to explain medical procedures clearly and assess the suitability of services based on patient queries. Desirable Skills - Prior experience in a pregnancy or women's health clinic. - Knowledge of medical terminology. - Phlebotomy training or experience. - Experience acting as a chaperone in a clinical setting. What We Offer - A supportive and collaborative work environment. - Ongoing training and development opportunities. - Competitive salary and benefits package. If you are passionate about women's health and committed to delivering outstanding care and service, we'd love to hear from you.